Account region messed up: can't buy any game in my local currency (BRL)

Discus and support Account region messed up: can't buy any game in my local currency (BRL) in XBoX on Consoles to solve the problem; Hi folks, I've just acquired a 12-months Gold Live membership. But there is something wrong with my locale data. Every time I've tried to buy a new... Discussion in 'XBoX on Consoles' started by Darlan Batista-BD634E5E-3EFA-4072-93AC-5F8DB472396, Jan 21, 2014.

  1. Account region messed up: can't buy any game in my local currency (BRL)


    Hi folks,

    I've just acquired a 12-months Gold Live membership. But there is something wrong with my locale data.

    Every time I've tried to buy a new game (both on xbox 360 or the web portal) it don't recognize my local currency (BRL) or my gold membership (it shows me the full price instead the gold membership price).

    I've already changed my subscription region to Brazil, but I can't use any of the benefits.

    I hope you guys fix it asap.

    Regards.

    Hélio Darlan

    :)
     
    Darlan Batista-BD634E5E-3EFA-4072-93AC-5F8DB472396, Jan 21, 2014
    #1
  2. XBLRewards8
    XBLRewards8 Guest
    I never recieved my credits in Xbox Live Rewards

    Hello GustavoRS14,

    Since you do not have a BRL Microsoft Payment Account for us to deposit currency into, we cannot complete a deposit. We can only deposit into Microsoft Payment Accounts that have a currency that matches your Rewards Account's local currency (BRL). We cannot
    deposit into other payment accounts like Credit Cards or PayPal accounts or Microsoft Payment Account of a different currency, like USD. This was mentioned in the FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
     
    XBLRewards8, Jan 21, 2014
    #2
  3. Imported German Xbox

    I am American on a US account, stationed overseas in Asia. I use my US account for gaming but I set up a local account for local purchases in local currency. Everything I download to my console on the local account can be used by all users on that console
    so I have no issues using the DLC and arcade stuff I buy even while using my US account.

    I suggest that you do the same and set up a local account for purchases in local currency or the currency you prefer. Hope this helps.
     
    HK-AAF2EE31-9BC2-490F-90EE-86EB128914B8, Jan 21, 2014
    #3
  4. iNb4 Ownage
    iNb4 Ownage Guest

    Account region messed up: can't buy any game in my local currency (BRL)

    Hey there Batista!

    apologies, but I'm not too sure what you mean by showing the full price instead of the Gold Membership price, could you enlighten us so we can better assist you? Account region messed up: can't buy any game in my local currency (BRL) :) If you're referring to getting discounts for being a Gold Member, you don't get any discounts
    for being a Gold Member except for the "Games with Gold" and promotional offers. Account region messed up: can't buy any game in my local currency (BRL) :)
     
    iNb4 Ownage, Jan 21, 2014
    #4
  5. I'm mean the "Games with gold" here.

    I've addressed this issue to xbox live support, it looks there is a problem with the subscription locale.
     
    Darlan Batista-BD634E5E-3EFA-4072-93AC-5F8DB472396, Oct 31, 2018
    #5
  6. iNb4 Ownage Win User

    Account region messed up: can't buy any game in my local currency (BRL)

    Hey there Batista!

    apologies, but I'm not too sure what you mean by showing the full price instead of the Gold Membership price, could you enlighten us so we can better assist you? :) If you're referring to getting discounts for being a Gold Member, you don't get any discounts
    for being a Gold Member except for the "Games with Gold" and promotional offers. :)
  7. Darlan Batista-BD634 Win User

    Account region messed up: can't buy any game in my local currency (BRL)

    I'm mean the "Games with gold" here.

    I've addressed this issue to xbox live support, it looks there is a problem with the subscription locale.
  8. XBLRewards8 Win User

    I never recieved my credits in Xbox Live Rewards

    Hello GustavoRS14,

    Since you do not have a BRL Microsoft Payment Account for us to deposit currency into, we cannot complete a deposit. We can only deposit into Microsoft Payment Accounts that have a currency that matches your Rewards Account's local currency (BRL). We cannot
    deposit into other payment accounts like Credit Cards or PayPal accounts or Microsoft Payment Account of a different currency, like USD. This was mentioned in the FAQ:

    How do I make sure my Microsoft account is properly set up to receive Xbox Live Rewards deposits?

    In order to receive deposits in the form of your country's local currency, your Microsoft account must be transitioned to currency. As long as you have a billing address on file in your account,
    you simply need to redeem an Xbox gift card, a Microsoft Points card, or a Microsoft Points code with your Microsoft account to begin your account transition.
  9. ngocphi Win User

    XBOX Live - Changing region

    your account region doesn't change with redemption codes

    are you buying the right codes?

    xbox gift cards are region locked meaning if you buy us gift codes they only work on us accounts

    if you have a Germany account region but buying us or uk codes that wont work iut will cause a us or uk billing account

    you have to buy currency cards based on your account region and actual region

    so if you are buying us currency cards but have Germany billing address you are causing a split billing where the us currency or foreign currency wont work on your local account
  10. HK-AAF2EE31-9BC2-490 Win User

    Imported German Xbox

    I am American on a US account, stationed overseas in Asia. I use my US account for gaming but I set up a local account for local purchases in local currency. Everything I download to my console on the local account can be used by all users on that console
    so I have no issues using the DLC and arcade stuff I buy even while using my US account.

    I suggest that you do the same and set up a local account for purchases in local currency or the currency you prefer. Hope this helps.
Thema:

Account region messed up: can't buy any game in my local currency (BRL)

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