Account Recovery (XBOX)

Aldraxic179 · Jan 23, 2018

As it seems I've forgotten the account connected to the Gamer-tag: "Aldraxic",

And I've been meaning to change it in order to correct my tag on this account,

Am able to provide the required details necessary for recovery. Thanks again.

:)

agent419 · Jan 23, 2018

Microsoft Account Hacked

So yeah, my account was hacked by Russians. They spent about $300 on NCA17, which I don't play. Now I have to wait up to 3 days for the account recovery team to call me. May want to change your e-mail and other passwords in case it's going on elsewhere.

BouncedTulip355 · Jan 23, 2018

Xbox account recovery

How can I recover an xbox account

KindGryphon · Jan 23, 2018

You will need to contact customer service. Account recoveries cant be done on the forums.

gds1972 · Nov 1, 2018

Hi

Can you please use
this support guide hopefully it will assist you in finding the account E-mail address you are trying require.

XBF Eladio M

Hey GrasonH

Thank you for taking the to reply to this thread.

When prompted with the option to "secure your account" in the following page that comes up, are you unable to access select any option that reads something like I don't have any of these?

You should have the option to add an new security option to your account, although it may take some time in order for this to take effect, this is in an effort to protect your account.

If you do not see this option, instead try this
link and let us know if this works for you!

GrasonH

Hello ,

Thanks for reaching out to the forums. We understand you have an account issue. If you are able to sign in and change the password. I am not sure why you need to recover the account. To change the password, you need to fully sign in and sometimes verify
the account. We recommend requesting a call from support to assist you as they can look at the information on the account provided can verify.

When you go to Contact Us, follow these steps to request a call from support:

Step 1 ----click on Contact us

Step 2 ----under what you having trouble with select Subscriptions & billing

Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.

Hope this helps.

Brad

There is an option to change your password where a link is sent to your email. That's the route I took that didn't require me to fully sign in. After doing this, I'm still asked to "help us secure your account".

sm37

Where is the customer service??? This is ridiculous. The suspension has been completed...and is now 2 hours late ..i still cant do anything.

Chandler420

Also, why can't I reach an actual person to talk too when I call the Microsoft Support number?

richard sidebottom

Only if we get are Info right it still says it's not good enough to let me in and locks us out with your on hand personal telling us " there nothing we can do " so we just loose everything we had or made purchases on in the last 14 years because your security systems lock account up and won't let them back .

Account Recovery (XBOX)