Account recovery/password change returns the wrong account.

I haven't used my xbox for a few years and recently plugged it back in. So I've forgotten my controller password and decided to delete the profile and change my password. I've changed the password and now my account is some name I've never seen before "UnkindlyMoss357"
minus all of my purchases and I've got no idea what I'm supposed to do. As far as I can remember the email is the same one I used back then (only had one email when I signed up to live). I have a separate email for my pc games with windows live.

:)

 

Microsoft Account Hacked

So yeah, my account was hacked by Russians. They spent about $300 on NCA17, which I don't play. Now I have to wait up to 3 days for the account recovery team to call me. May want to change your e-mail and other passwords in case it's going on elsewhere.

 

Recovering gamertag

support.xbox.com/.../password-recovery-change-security

 

Hey Odeskypher,

It looks like you're posting from an account that is different than the one you are inquiring about. This would indicate that you have multiple accounts so please ensure that you are using the correct email and password combination for the Xbox Live account
you are attempting to sign into.

If that doesn't work, you'll want to reach out to phone support via the
Contact Us page for further assistance since this is an account recovery issue and we are unable to assist with that on public forums.

Good luck and feel free to keep us posted.