Account recovery not working no longer have phone number

No recovery email I believe. Just a phone number I linked to the account that is no longer in service. Thanks.

I've done the recovery request and everything it's @outlook.com and my recovery phone number i no longer have access to anymore and I don't think there is a email on there connected

I have an account that I lost and there is a phone number verification but I lost that phone number and got a new one and I tried the recovery form but it dident work but I also have video proof that I have the account I tried the recovery form but it didn’t work

The recovery form wont work if you have 2 step verification enabled.

When you first enabled the phone number verification it would have given you several backup recovery codes which are meant to be used in this exact sort of situation. It would have told you to save them somewhere safe.

Did you save those codes? If not unfortunately your account would be forever lost as having two step verification enabled also takes the ability to recover the account out of the hands of support

Besides the email, the account recovery form (second link) works with a previously linked phone number, or Skype username.

If you don’t recall linking a phone number, or creating a Skype username. I regret to inform you that your account can’t be recovered.

My son was locked out of his Xbox Account after too many unsuccessful login attempts. Unfortunately we no longer have access to the phone used to setup 2FA, and do not have the 25 Digit Account Recovery Code. Everyone I've contacted at Microsoft said that they cannot recover the account. This is concerning as I conservatively estimate I have spent more than $1200 in the last 5 years on games, add-on's etc that can no longer be used.

Has anyone found a solve for this? I tried the account recovery form only to be told it wouldn't work due to 2FA being turned on. Any insight is appreciated.

If you didnt save the backup recovery codes (which are meant for this exact sort of situation) then unfortunately the account would be forever lost.

There would be no other way to get it back without either those recovery codes or access to being able to receieve the codes to the phone number that 2fa was setup under.