Account recovery is too confusing

Discus and support Account recovery is too confusing in XBoX Accessibility to solve the problem; My minecraft account got hacked, thanks to migrating i cant login using mojang account. Now since the email was changed this wonderful manual self... Discussion in 'XBoX Accessibility' started by Cappy ., Sep 10, 2022.

  1. Cappy .
    Cappy . Guest

    Account recovery is too confusing


    My minecraft account got hacked, thanks to migrating i cant login using mojang account. Now since the email was changed this wonderful manual self service system doesnt really help me much considering by default the selection will be restricted to only what they think will happen.

    Is there any way i can actually speak to someone from microsoft support team and not the manual badly designed self support?

    Sorry if i sound frustrated, because i am.

    :)
     
    Cappy ., Sep 10, 2022
    #1
  2. Cappy . Win User

    Account recovery is too confusing

    So does that count as mojang account created to make that minecraft profile, or the account that was migrated with?
    If its the latter, again, the account email was changed.
  3. Cappy . Win User

    Account recovery is too confusing

    Hello, first it's a pleasure to be able to help you today.
    My name is Georges C. welcome to the community.

    Hello Cappy, sorry for what happened to your account, in the link below has a guide on how to fill out the account recovery form.

    As for contacting support, the ideal is to do this via chat so they can help you.

    Recover your account

    https://account.live.com/acsr

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...

    https://support.xbox.com/en-us/contact-us
    I do not know the email, i only know the username of the account. What do i do now? The form is too limiting as i said. The problem is, the hacker changed my email but still holds that account. And I apologize, i should have said that in the original post and its an error on my end.
  4. Cappy . Win User

    Account recovery is too confusing

    See, that's the problem. The account's email is changed, and if i put the said email I'm trying to recover, it cant be done considering it doesn't exist. Again, my email that was linked to minecraft, was hacked and changed into something i do not know. Question is, is there any way i can know of that email address or is it all helpless from here?
    [​IMG]
  5. Georges C. Win User

    Account recovery is too confusing

    Hello again, the email you have to know is yours, from your original account, the one you created and used to play, that's the first question the form asks you when you start filling it out.
  6. Georges C. Win User

    Account recovery is too confusing

    Thanks Cappy, and have a good day too.
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Account recovery is too confusing

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