Account recovery form fails for 3 weeks now. Have I lost my account?

Discus and support Account recovery form fails for 3 weeks now. Have I lost my account? in XBoX Accessibility to solve the problem; I already got a congratulations your account is verified but when I went to change password I accidentally swipped off the screen on my phone and... Discussion in 'XBoX Accessibility' started by Wayne Rounds, Sep 24, 2023.

  1. Wayne Rounds
    Wayne Rounds Guest

    Account recovery form fails for 3 weeks now. Have I lost my account?


    I already got a congratulations your account is verified but when I went to change password I accidentally swipped off the screen on my phone and unfortunately when I went back in to change again it did not allow me to. I had to start all over and now account recovery form has denied me again for the last 7 days. I understand security but when you are actually being denied from access of your own account for over 2 weeks it starts to become rediculous and a huge waste in time spent trying to get it back. Microsoft needs one more step added to this automation for its customers. There will always be circumstances where you need a live agent to verify any information.

    By the way this is for my sons account not mine. Gamertag is Land0rex

    :)
     
    Wayne Rounds, Sep 24, 2023
    #1
  2. Marrion_Y Win User

    Account recovery form fails for 3 weeks now. Have I lost my account?

    Hi Wayne Rounds,

    We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

    Thank you for understanding.

    Kind regards,
    Marrion
  3. Marrion_Y Win User

    Account recovery form fails for 3 weeks now. Have I lost my account?

    Hi Wayne Rounds,

    Welcome to Microsoft Xbox Community Forum. I'm sorry to hear that you're having trouble with your son's Xbox account recovery form. I understand how frustrating it can be to not have access to your account for such a long time.

    I would like to inform you at the beginning that Microsoft account recovery is managed by a completely automated server, and we do not have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the meticulous account recovery process is intended to protect you from any possible malicious activity.



    For this case, we only have the Microsoft Account Recovery Form option to recover the account. I understand that you have already tried the form several times but keeps on getting denied. Please try checking this page for more help in using the form then see how it goes: Help with the Microsoft account recovery form - Microsoft Support

    If still denied, I'm sorry but there is not much that we can do for this. If you want, you may also reach out to our live support through these steps below for further assistance:

    1. Go to: Contact us | Xbox Support
    2. See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)
    3. If not, click on it then select the correct region that you are in.
    4. Check and confirm that you are within the available time of support under Contact times.
    5. Click Contact us
    6. Select the drop-down menu options that will match your concern.
    7. On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.
    8. On the next page, select either Chat online or Request a call option then follow or enter the needed details.

    If still you are unable to reach our live support through those steps above, go back to this page: Contact us | Xbox Support then select the Ask a question option under Try our virtual agent section and enter this exact phrase: Talk to an agent.

    Kind regards,
    Marrion
  4. Georges C. Win User

    Microsoft account hacked and hacker changed my email (please help)

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Anony_965, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

    But when filling out the form you must put your email that you lost, which was hacked, the recovery form does not ask for the email that the hackers changed to.

    Recover your account

    https://account.live.com/acsr

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...
  5. Georges C. Win User

    How to recover Xbox account from hijacking

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Aiden, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

    Recover your account

    https://account.live.com/acsr

    Help with the Microsoft account recovery form
  6. Georges C. Win User

    i got my account hacked and ive been looking for a way to get help through a live chat becuase i do not have a phone at the moment

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello The, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

    Recover your account

    https://account.live.com/acsr

    Help with the Microsoft account recovery form

    https://support.microsoft.com/en-us/account-bil...
Thema:

Account recovery form fails for 3 weeks now. Have I lost my account?

Loading...

  1. Account recovery form fails for 3 weeks now. Have I lost my account? - Similar Threads - Account recovery form

  2. Account Recovery Form not working?

    in XBoX Accessibility
    Account Recovery Form not working?: I have a separate account I use for Xbox games. It was recently flagged due to suspicious activity and I have been using the account recovery forms attempting to get it back but it doesn't work...

  3. I can’t access the email that I use for my Xbox account and the online recovery form hasn’t...

    in XBoX Accessibility
    I can’t access the email that I use for my Xbox account and the online recovery form hasn’t...: I have been unable to recover my Outlook account that I use for my Xbox profile using the online recovery option. I have filled out the form that it gives me many times with all of the information...

  4. I have filled out a microsoft account recovery form multiple times for it just to fail.

    in XBoX Accessibility
    I have filled out a microsoft account recovery form multiple times for it just to fail.: I need help quickly! I have been trying to recover my account that I lost access to about a year ago for months now, and get the same outcome every time. Every time I try to do the recovery form...

  5. How can I submit a account recovery form with a live agent without a specific question or...

    in XBoX Accessibility
    How can I submit a account recovery form with a live agent without a specific question or...: The initial problem is that my microsoft account was hacked and the email was changed, I needed to go to the "I think my account has been compromised/hacked" section and I need to plug in my...

  6. Locked out of xbox account and my recovery forms keep being denied

    in XBoX Accessibility
    Locked out of xbox account and my recovery forms keep being denied: I recently tried logging into my Xbox account and found that it had been locked and required me to verify it was me using a phone number which no longer exists. As that was impossible, I tried...

  7. Locked out of my account, too many password attempts. Account recovery form always fails as...

    in XBoX Accessibility
    Locked out of my account, too many password attempts. Account recovery form always fails as...: It's linked to my Xbox account of over 15 years. I dont care too much for the actual email account itself, I just want to have access to my xbox account as its got all my data and i am still...

  8. microsoft account recovery form questions.

    in XBoX Accessibility
    microsoft account recovery form questions.: I own more than one xbox x's and i wonder which console id it wants me to enter, my home console or the one i play on the most? also is a xbox game pass considered a subsription to microsoft or...

  9. Does the account recovery form actually work or am I endlessly submitting forms for nothing?

    in XBoX Accessibility
    Does the account recovery form actually work or am I endlessly submitting forms for nothing?: One day my Xbox account suddenly stopped letting me sign in due to "unusual activity" and it tells me to fill out a account recovery form to recover my account. Either that or text a phone number...

  10. Forgotten password, account recovery form not working. Have I lost my account?

    in XBoX Accessibility
    Forgotten password, account recovery form not working. Have I lost my account?: Lost access to account and recovery form doesn’t work. I have spent a good amount of money on Xbox games etc and now I can’t access them due to being locked out. Please can I speak to someone to...