Account recovery failed

You lost password once the other get control of your xbox live account and recovery of gamertag failed.

ive done the account recovery but i failed it. i just didnt remember most of the info. i am on an xbox account currently with the same name if that does anything

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Mathieu, when it says that no recovery method works is it because you already tried the account recovery form and failed to recover it?

Recover your account

https://account.live.com/acsr

Hi Jamie, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Please, try all the troubleshooting available here: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution">https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

Hi Also R. My name is Kyle and I'm an independent advisor.

It's important to keep your account information safe, secure, and up to date. If you don't keep your security info up to date, such as your email and phone number, you could lose access to your account permanently.

If the ISP cannot recover access to the email inbox, it sadly won't be possible to recover your account. I apologise for any inconvenience caused by this.

Please reach back if you have further questions.