Account Recovered But Some Games lost

Hey there Guilherme,

Thank you for reaching out to us on the forums, in regards to a lost account you would need to follow the steps to recovering your account. I understand the frustration of not being able to fully recover the account due to some missing information but it
is necessary to enter as much correct information as possible for better chances in recovering the account.

The final step in recovering the account is going through the Account recovery form so you would need to fill this in correctly in order to recover the account.

Take a look at the following support links for more information on recovering a lost account.

• Find your Microsoft account email address
• Recover and reset your lost Microsoft account password

I hope this helps.

Thanks for the link.

I did check here and nothing was there. It looks like I only lost about 8 hours worth of game play so it could have been worse. So it's possible because I left my console on for a few days it never synced to the cloud? Too bad there isn't a manual sync
that I could initiate. I like leaving the console on so I don't have to start up the game again which for Assassin's Creed takes several minutes of checking for new stuff or loading the game.

After starting the game again, saved data showed up in the data management area. I guess I will make more of a point about exiting the game from now on.

Thanks for your help.

Hi Codax,

Thank you for contacting the forums. You can only access you saves on the Xbox console when managing game & add-ons. I can refer you to this article on
'How do I delete saves I don't want' to see your data. Your saves usually happen when you exit out of a game or connect to Xbox Live.

If you have an email associated to the account you may be able to recover or reset the password.

Here are some possible solutions you can try: Recover and reset your lost Microsoft account password

Best of luck,

Hi there,

To clarify, are you attempting to recover your account? If so, check out this page that will help with recovering an account:

Recover and reset your lost Microsoft account password.

I hope this helps.