Account Problems

KatGoesRawr93 · Apr 11, 2015

Ever since I changed states and had to recover my profile from it being locked down incase of threats to my account. I am not able to change my bio,name,or location on the xbox 360 or on the website on my laptop. I've talked to someone on the phone about
it and did everything they said and the problem isn't fixed at all. Is there any one suggestions?

:)

Penisochio · Apr 11, 2015

Question about sharing Destiny on two different 360s

I plan on buying Destiny and my friend is gonna download it from me. Apparently, if you wanna play Destiny on another console on your account, you have to be signed on at all times on the account that purchased it, where as if you wanna play it on the console that you purchased Destiny on, you can sign on any accounts no problem to play it.

Now this is just what I heard, but I'm confused because my friend managed to download other games from me that I had purchased and play it without any problems. She had to sign onto my account to download it, but once she was finished, she could hop back onto her account and play it with no problems.

andyr300 · Apr 11, 2015

Xbox 360 to Xbox One back to Xbox 360 again..

Your account will work seemlessly between the two. No problems.

Smwutches · Apr 11, 2015

Are you getting any errors when you try changing them or can you just not see where to change that information? Some people have reported not being able to see that on the console anymore and it's not visable via the website anymore.

Have you tried changing it here -
live.xbox.com/.../GamerProfile

JulOow

Actually I was a child account but i became a adult account and then when I tried to enable join multiplayer games I had the error message

XTC Trunkenbold

Are you german or american?

German

Misses Quinzel

Hey, ROVE96OCM!

If you redeemed the codes for the Microsoft currency on a different Microsoft account than the one that is linked to this gamertag, there is no way to transfer those funds or link up the accounts at this time. You can see how our prepaid codes work on our

Learn about gift cards and prepaid codes support article. You will have to make the purchase on the account that you redeemed the codes on.

You can always contact us via phone or chat to see if there's anything else they can do, however we can't guarantee that they will be able to fix this.

However, if there's another issue at play here, please let me know so that I can ensure I'm giving you the appropriate information and support that you require.

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Xbox Forums Staff

Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

XBLRewards8

Hello skiprat1977,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

KingCobrasFYC

It's been almost a week and it still says my old name what now?

Account Problems