Account problem

Discus and support Account problem in XBoX on Consoles to solve the problem; My account "francitheking94" is permanently suspended, and in the enforcement detail it says "AccountTheft". It's my first account, and I never stole... Discussion in 'XBoX on Consoles' started by Marmotta94, Nov 8, 2015.

  1. Marmotta94
    Marmotta94 Guest

    Account problem


    My account "francitheking94" is permanently suspended, and in the enforcement detail it says "AccountTheft". It's my first account, and I never stole something. I have tried to apply for a rewiew, but I'm not eligibile for free case rewiew.
    But the real problem is that the site doesn't load any questionnaire, so I'm not able to contact any XBLP, or a Xbox Live Policy & Enforcement agent, and I can't apply for a rewiew of the enforcement action on my account, and I'm
    stuck with this. I didn't do nothing bad, nothing against the code of conduct, or xbox live. I tried to contact Microsoft assistence in my country, but they said, that they can't do nthing about it, I tried to contact xbox.com forum, and they said to try to
    apply for a rewiew, but it doesn't work. Please help me..

    :)
     
    Marmotta94, Nov 8, 2015
    #1
  2. Penisochio
    Penisochio Guest
    Question about sharing Destiny on two different 360s

    I plan on buying Destiny and my friend is gonna download it from me. Apparently, if you wanna play Destiny on another console on your account, you have to be signed on at all times on the account that purchased it, where as if you wanna play it on the console that you purchased Destiny on, you can sign on any accounts no problem to play it.

    Now this is just what I heard, but I'm confused because my friend managed to download other games from me that I had purchased and play it without any problems. She had to sign onto my account to download it, but once she was finished, she could hop back onto her account and play it with no problems.
     
    Penisochio, Nov 8, 2015
    #2
  3. andyr300
    andyr300 Guest
    Xbox 360 to Xbox One back to Xbox 360 again..

    Your account will work seemlessly between the two. No problems.
     
    andyr300, Nov 9, 2015
    #3
  4. onyxishere
    onyxishere Guest

    Account problem

    Sorry but we cannot assist with enforcement actions. Your only recourse here is to continue trying to open a case review for the action.
     
    onyxishere, Nov 9, 2015
    #4
  5. JulOow Win User

    Account problem

    Actually I was a child account but i became a adult account and then when I tried to enable join multiplayer games I had the error message
  6. XTC Trunkenbold Win User

    Account Problem

    Are you german or american?
    German
  7. Misses Quinzel Win User

    Account problem!

    Hey, ROVE96OCM!

    If you redeemed the codes for the Microsoft currency on a different Microsoft account than the one that is linked to this gamertag, there is no way to transfer those funds or link up the accounts at this time. You can see how our prepaid codes work on our

    Learn about gift cards and prepaid codes
    support article. You will have to make the purchase on the account that you redeemed the codes on.

    You can always contact us via phone or chat to see if there's anything else they can do, however we can't guarantee that they will be able to fix this.

    However, if there's another issue at play here, please let me know so that I can ensure I'm giving you the appropriate information and support that you require. :)

    --------------------------------------



    Xbox Forums Staff



    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
    Program Forums
    for help with Xbox Insider Program troubleshooting.
  8. XBLRewards8 Win User

    Problem with account

    Hello skiprat1977,

    If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
    to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.
  9. KingCobrasFYC Win User

    Account problem

    It's been almost a week and it still says my old name what now?
Thema:

Account problem

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