account problem

Actually I was a child account but i became a adult account and then when I tried to enable join multiplayer games I had the error message

Are you german or american?

German

Hey, ROVE96OCM!

If you redeemed the codes for the Microsoft currency on a different Microsoft account than the one that is linked to this gamertag, there is no way to transfer those funds or link up the accounts at this time. You can see how our prepaid codes work on our

Learn about gift cards and prepaid codes support article. You will have to make the purchase on the account that you redeemed the codes on.

You can always contact us via phone or chat to see if there's anything else they can do, however we can't guarantee that they will be able to fix this.

However, if there's another issue at play here, please let me know so that I can ensure I'm giving you the appropriate information and support that you require.

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Xbox Forums Staff



Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox Insider
Program Forums for help with Xbox Insider Program troubleshooting.

Hello skiprat1977,

If Xbox Live Rewards is unable to deposit into your account for some reason, as long as you have not opted out to make the transition to Microsoft Rewards, any undeposited Xbox Live Rewards Credits and unredeemed MyVIP Gems will be automatically converted
to Microsoft Rewards points and be added to your Microsoft Rewards account to redeem for whatever you choose from the Microsoft Rewards catalog.

It's been almost a week and it still says my old name what now?