Account phished, cannot recover as acsr states it no longer exists

That's great thank you

Do I need to do anything or just await contact?

Thanks again

Hey, Beth!

Thank you for contacting us and welcome to the Microsoft Community.

My name is Darhyl. I'm an Independent Advisor and I will do my best to help you sort this out.

I'm sorry you are experiencing any trouble right now. No worries, I'm here to help you.

You've got nothing to worry, there is still a way for you to recover the account and that is by contacting Microsoft Xbox Support as they have the tools to this case to the Account Escalation Team and recover the hacked account.

We do not have the tools here on our end to escalate the case since we are Independent Advisors.

But no worries! I can reroute you now to Microsoft Xbox Support to make sure they can proceed with your account recovery process as soon as possible.

Thank you so much for your time. I hope you have a great day!

Good day!



We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)







Thank you for your understanding.


Respectfully,



Microsoft Moderator

Hello Beth KF,

We hope you are doing well. Thank you for posting in Xbox Forums.

We understand that you are trying to recover the account of a family member as it had been compromised. We know how important it is for you to access the account especially as it is linked to Minecraft. Just to set your expectations, the Microsoft account is managed by a fully automated server and we don't have manual access to it. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and the careful account recovery process is designed to protect you from possible malicious activity. Please allow me to do the best I can to help you recover your account.

ACSR, indeed may not be the best option for the case of your family member, however, this form is helpful for everyone that has issues like forgotten password.

I know how critical it is for you to be able to access this account. We will share to you a support article that should be able to give you handful of advice as we, advocates, does not have any tools to recover any Microsoft (Xbox) account. The system will verify the information that only the user or account owner can supply.

To begin the account recovery, we can suggest is that you follow the page's steps by clicking the link below. The compromised Microsoft account can only be recovered in this manner. There is an added way of assistance on this page where you can contact live support though this tool.

Link: How to recover a hacked or compromised Microsoft account - Microsoft Support

Account recovery is in your hands, we hope you will be able to access it back.



Sincerely,



Xbox Forum Moderator

Microsoft Community

To try and recover an account please use this link.

https://account.live.com/acsr

If you have deleted an account these cannot be recovered.

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