account permission

TalisenMahaney · Mar 4, 2022

I made an xbox360 account back when I was a teenager with my grandmother running the parent account. I am now 24, my grandmother has since passed away, and I do not have access to her account. I have attempted to install the new total war warhammer 3 game through pc game pass. However I am given this error when I click install.

My date of birth is listed properly in my account showing that I am 24 years old. I cannot log into the original parent account as I do not have the login details and the original owner of that account is no longer alive. I would like to avoid making an entirely new account and paying for the game pass a second time just for one game.

:)

Ricardo Lechuga

A pleasure, have a great day

TalisenMahaney

I'll give it a shot. thank you.

Edit: it won't allow me to access the third column,

I will try again later once that is fixed, but while I still have your attention are there any other things I can try?

TalisenMahaney

I have already done that to resolve a permission issue with minecraft several weeks ago, I only encounter this permission issue with my xbox account, not the overarching microsoft account.

DENAz666

Hi,

If you are using and Xbox Trial code, please not that this does not include multiplayer privileges

If not, it might be worth checking to see if you have any Enforcement actions (bans) against your accounts: Xbox Enforcement

Ricardo Lechuga

If you have already been removed from the family you need to log out of the Xbox app and the Microsoft store app, that should be enough but sometimes it isn't so you can add changing your privacy settings here

https://account.xbox.com/settings

In the third column change the programming configuration, it is probably already in standard, change it to familiar, save the change and then to standard again and save again

After this, log back in the Microsoft store app and Xbox app

account permission