Account Past to date

skitelz24 · Aug 1, 2016

My account is telling me that i have past to date but when i check here on the website its telling im on subscription and even on my xb1 telling me 1 Month xbox live trying to cancel but its telling me its until september 1(Thursday)

:)

WPAK · Aug 1, 2016

Account suspended past suspension date??

Hi there,

first thing to check what information is shown on
http://enforcement.xbox.com if it shows a suspension on there then you need to wait until it is lifted,

if it doesn't show a suspension on that link then you could try the following

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)

Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: http://support.xbox.com/en-us/xbox-one/console/power-cycle-console

Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
Contact Us | Xbox Support

Let us know the results

Sancheezyyy · Aug 1, 2016

Account suspended past suspension date??

so my account was suppose to be suspended till decemeber 18th 2017 , due to an inappropriate gamer picture thanks to my brother.... , its currently December 19 and my account is still suspended from playing online ??? I wanna know is there anything i can
do , i tried to file a case review but once i clicked the button it sort of disappeared and now since my suspension is up there is no case review button... someone please help as i am a paying customer and have used xbox live for 5+ years it’s annoying that
i cant get ahold of anyone to help....

{Parity} · Aug 2, 2016

You will need to contact support directly to resolve the account/billing issue. support.xbox.com/.../contact-us Good Luck!! Let us know.

{Parity}

You will need to contact support directly to resolve the account/billing issue. support.xbox.com/.../contact-us Good Luck!! Let us know.

WPAK

Hi there,

first thing to check what information is shown on
http://enforcement.xbox.com if it shows a suspension on there then you need to wait until it is lifted,

if it doesn't show a suspension on that link then you could try the following

Remove profile from the console (Make sure you know the account credentials for the account, since you will need them later)
Perform the manual power cycle steps like mentioned on the following link, be sure to wait at least 60 seconds before powering on again: http://support.xbox.com/en-us/xbox-one/console/power-cycle-console
Redownload your profile

If these steps fail, then its best to contact Xbox Support (via Phone or Microsoft Support Chat) at
http://support.xbox.com/contact-us

Let us know the results

predownloads

Hello, Good Morning, The best bet i'd say would be to contact Microsoft and with proof of all ownership to the account. For ex: date of birth of account, region, approximate date when the account was created, email address, current/past
passwords, debit or credit cards information linked to account (if linked) and past emails/conversations.

VibroPlex

Go to http://Commerce.Microsoft.Com and make sure your data there is up to date and the card of the account (if there is one) is valid and its expiration date is not past.

If that fails, click on the first link below and choose option 1 for Billing to have them review the account.

SparkleZonFire

Is your birthday on your Xbox live account the correct date? And have you ever put any age restrictions on your Xbox in the past?

Account Past to date