Account parental restrictions

Discus and support Account parental restrictions in XBoX on Windows to solve the problem; Hi, My Microsoft account seems to believe I have parental rating restrictions preventing me from downloading a game on the Xbox app (PC). I get the... Discussion in 'XBoX on Windows' started by MangoEmpanadas, Feb 10, 2021.

  1. MangoEmpanadas
    MangoEmpanadas Guest

    Account parental restrictions


    Hi,

    My Microsoft account seems to believe I have parental rating restrictions preventing me from downloading a game on the Xbox app (PC). I get the error that the game is rated above my account restrictions, and asks that I get an adult to sign in and download the game. I don't have a family set up on my account and I'm the only person on the account and an adult. I checked my date of birth but all that is correct.

    :)
     
    MangoEmpanadas, Feb 10, 2021
    #1
  2. Mad Cow Dizease Win User

    Help!!

    Do you have any parental restrictions or account restrictions on?
  3. onyxishere Win User

    I can't purchase halo 5 guardians req bundle

    If you are 17 and have parental restrictions on your account the parental account will need to remove those restrictions in order to allow you to purchase the content.

    After you turn 18 you'll be able to promote your account to adult to remove the purchasing restrictions and no longer require a parental account.

    support.xbox.com/.../promote-child-account
  4. maxen Win User

    Parental controlled profiles?

    I think it's possible it sets a global restriction, but when you try to access that content it asks for the parental passcode. As such, the two parental accounts would be able to access the restricted content by knowing the passcode whereas the minors' accounts
    could not.
  5. JT MAGE Win User

    Borderlands 2 not registering and unable to download from online site.

    Yes the account is under 18, the site asks for the parent's account, and we enter in the appropriate information, username, password, etc. The log in is sucessful, yet the child account is still restricted from downloading the content. As I understand it-logging
    in with the parent account should remove these restrictions. That is not happening.
  6. bowski477 Win User

    Change xbox birth data. Child Profile

    You should be able to create a parent account and then add the child account to the family. Then the parent account can adjust the privacy settings and restrictions.

    account.microsoft.com/family
Thema:

Account parental restrictions

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