Account on the same email is gone...

Hey there Jakub!

Nice to meet you! My name is Christian, an independent advisor. I'm here to help you out.

Chances are your Xbox account has a different email address from the one you have used to create a new Microsoft account. It is not possible to have the same primary email address on both Microsoft accounts.

Try to perform this workaround to locate the email address of your Microsoft account:

Go to xbox.com and try signing in with the email address that you think is associated with your Microsoft account.

If you can sign in, the email address and password you entered are valid. The gamertag that’s associated with this email address will be displayed in the upper-right corner of the screen.

If you can’t sign in, check your other email inboxes for messages about your Xbox subscription or Xbox offers. This may help you determine which email address is associated with your Xbox profile.

If you still haven’t discovered your email address, try the steps in the following page:

Tip Think back to when you created your Microsoft account. Were you using a different internet service provider for email at the time?

If you’re part of an Xbox family group, have an organizer (adult account) look up your account info with the Xbox Family Settings app.

Note This step only works if you’re set as a member of the Xbox family group. Organizers can’t review the account info of other organizers in a group.

Steps for the organizer:

Open the Xbox Family Settings app on their mobile device.

Choose the member whose account info isn’t known.

Select the Info bubble next to the user’s gamertag.

Review the info under Account email for the Microsoft account that’s associated with their Xbox profile.

https://support.xbox.com/en-US/help/account-pro....

I hope this helps.

Best Regards,

Christian.

If her email was a Microsoft server email (@hotmail.com, @outlook.com, @msn.com, @live.com) unfortunately there would be no way to recover the email once it is taken off of an account it would be gone forever.

would there be anyway to recover it in general or is it gone forever, permanently, for all uses?

It would be gone forever for all uses because at this point the new email that you entered in is considered the primary email for that account.

The email will be gone, he can create one similar but not exactly the same email after that

Unfortunately there is not anyway to do this once content is purchased on an account it is permanently attached to that account.

If you are wanting to change the email address associated with the account you can but it can not be an email that is already attached to another MS account. Here is a support link on how to change the email address associated with a MS account.

https://support.xbox.com/en-US/my-account/microsoft-account/change-email-sign-in-for-microsoft-account

Keep in mind since you said that your current email is an outlook account if you do add another alias to your account and then remove the outlook account that outlook email will be GONE FOREVER and not be able to get it back so if you still want to use that
outlook email DO NOT remove it from your account. You can still add another email to the account as an alias and use it to sign in with and keep the outlook email on there at the same time but IF you REMOVE the outlook email from the account again it will
be GONE FOREVER.

he did or well i did for him when he signs in using the Microsoft account with the email from before it was deleted it said it didn't exist so I tried creating a new Microsoft account using the same email end then every thing was gone it med him create a new xbox profile