Account not found?

Discus and support Account not found? in XBoX on Consoles to solve the problem; I just set up my new Xbox One last night. I went through the set up process and was asked to sign in to my Xbox Live account - which I've had since... Discussion in 'XBoX on Consoles' started by lewanderous, Dec 28, 2014.

  1. lewanderous
    lewanderous Guest

    Account not found?


    I just set up my new Xbox One last night. I went through the set up process and was asked to sign in to my Xbox Live account - which I've had since Xbox Live first launched years ago.

    However in doing so, it seemed to have created a new account - and not carried over anything I've had prior. E.g. my gamerscore is at 0, I have no listings of any activity, friends or game history. My gamertag was also wiped and I was given a generic name.

    Any ideas what's going on here??

    :)
     
    lewanderous, Dec 28, 2014
    #1
  2. leebroath
    leebroath Guest
    Accounts ?

    What does silver give you?

    Could I have done that with my wife's offline account today? Instead of making her Gold? Lol
     
    leebroath, Dec 28, 2014
    #2
  3. stellamandude
    stellamandude Guest
    Accounts ?

    Guys, I've not bothered to search as I wouldn't even know quite where to start, so apologies if this is common knowledge already.

    My question is............

    I've already signed over my XBL account to the ONE, which works fine, but what I'm wondering is how do I get the kids and misses across from the 360 ?
    I'm the only one with a live account and the 3 other profiles where made on the 360.
    Whilst I was out MTB'ing today the "kids" wanted to play Zoo Tycoon, but since I have to ONE set up for face sign in they had a few problems, to the point where on my arrival home there were about 6 new accounts made in their attempts to sign in *Facepalm :facepalm:
    It's been so long since the other accounts were made on the 360 I can't even remember what processes were required.
    Do you need an email addy ?
     
    stellamandude, Dec 28, 2014
    #3
  4. Evya Roth Win User

    account wasen't found

    Thank u very much I really thought that hear was the official help.

    Have a good day
  5. bowski477 Win User

    account wasen't found

    Are you sure that that email address is the one associated with your account? Have you tried contacting official support?

    Please follow the steps below to reach out to the live support team:

    1. Please use this link: Contact us | Xbox Support
    2. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
    3. If not, please select the country/region it is showing and select the correct one among the lists.
    4. Make sure to use to check the available contact times of the support.
    5. Select the "Contact Us" button
    6. Select the drop-down menu options that will match your concern.
    7. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
    8. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
    9. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
    10. Should you be encountering issues contacting support, you may try InPrivate Window of your browser, other browser, different device/s or connect to different network.
  6. Darhyl Amizola Win User

    account wasn't found

    Hi Evya! I'm more than happy to help you!

    I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out.

    Kindly try to sign in to that specific Microsoft account on account.microsoft.com to see if you will be able to access it on the web browser.

    Check your payment and billing > Order History if it's the right account.

    Keep your account signed in and try to connect it to your computer.

    Please take your time and let me know if it works.

    Best Regards,
    Darhyl
  7. Evya Roth Win User

    account wasn't found

    Hello,
    I replied to you and said that what you told me to do didn't work, and you still haven't replied yet.
    In the meantime almost a month passed since then.
    I would like you to answer me please.
    Thank you,
    Evya.
  8. Evya Roth Win User

    account wasn't found

    Hi Evya! I'm more than happy to help you! I'm sorry you are experiencing this with your Microsoft account. No worries, let me help you sort this out. Kindly try to sign in to that specific Microsoft account on account.microsoft.com to see if you will be able to access it on the web browser. Check your payment and billing > Order History if it's the right account. Keep your account signed in and try to connect it to your computer. Please take your time and let me know if it works. Best Regards, Darhyl
    Hello.

    I tried what you asked me to try but it doesn't work but still can't get in.

    I tried a method that use a child with a age restriction to download a game that he can't to get a mail but it show me account that I don't recognize.
Thema:

Account not found?

Loading...

  1. Account not found? - Similar Threads - Account found

  2. I founded on the internet I can get dev mode if I have school account

    in XBoX Games and Apps
    I founded on the internet I can get dev mode if I have school account: Is this true?? I have a school account with Microsoft azure But how do I get a free promo code of Microsoft Store to enable on Developer Payment To get dev mode on Xbox If someone replies...

  3. Hello, I informed you that the game Starfield is not found on my game account, you gave me...

    in XBoX Accessibility
    Hello, I informed you that the game Starfield is not found on my game account, you gave me...: Hello, I have informed you several times that the game Starfield is not found on my Gamepass account, you have given me several solutions, but to no avail, please give me a definitive solution or...

  4. I think someone glitched my account and somehow found out my location?

    in XBoX Accessibility
    I think someone glitched my account and somehow found out my location?: I played a game of Rainbow 6 Siege, one the guys on the opposite team messaged me and we argued, about 15 minutes later in the next game, my party chat wasn’t working so I went to check it and it...

  5. ATTENTION.was contacted by someone and asked to add his account. But he can't be found. He...

    in XboX Insiders
    ATTENTION.was contacted by someone and asked to add his account. But he can't be found. He...: ⚠️⚠️⚠️ ATTENTION : possible scam ⚠️⚠️⚠️ https://xbox.com.de/loverlyman761 ❗️Do not click or enter anything.❗️ Please explain, I'm confused and want to know if there's something dangerous behind...

  6. account wasen't found

    in XBoX Accessibility
    account wasen't found: Hi i got a problem, whaen i try to connect to my account its say that there isn't account like that but in my Xbox I am connect to that account and i tried to connect from multipul devaice but...

  7. Is there anyway to found out the email to my linked epic games account?

    in XBoX Accessibility
    Is there anyway to found out the email to my linked epic games account?: My microsoft account is linked to an epic games account of mine but I have forgotten the epic username and the email I used to sign up for it. I don't want to reach out to epic support if I don't...

  8. My migrated minecraft account is nowhere to be found, how do I get it back?

    in XBoX Games and Apps
    My migrated minecraft account is nowhere to be found, how do I get it back?: I migrated my mojang account successfully to a microsoft account back in Sept 2022, but when I login using my microsoft email the account is gone and is replaced by my xbox account, which doesn't...

  9. Found an Xbox profile on my Microsoft account but I never created one. There is no...

    in XBoX Accessibility
    Found an Xbox profile on my Microsoft account but I never created one. There is no...: Found an Xbox profile on my Microsoft account which I never created. It’s not linked to any subscription and no activity in last 3 months but it’s disturbing to having the profile on my account. I...

  10. account wasn't found

    in XBoX Accessibility
    account wasn't found: In my Xbox I have an account but when I try to connect to my computer it says the account wasn't found, so I checked in the console but my account is there in the same email I tried to use on my...