Account not found again... and again... and again...

Hello EdL_828，



Welcome to the Microsoft Community.

We are the technical support team at Microsoft and we are here to help you on a technical level.



I understand that you are experiencing a “Account does not exist” error when resetting your password, as many users have been experiencing “Account does not exist” issues recently.



This is not your problem, we have reported this issue to the Microsoft development team, this is due to a Microsoft server issue that is affecting a number of users, we fully understand the inconvenience caused by this issue, you can try to recover your password using the Alternate Email Address Security Proof or recover your account using the user's ACSR.



Thank you for your understanding and we hope that the Microsoft development team will be able to resolve this issue as soon as possible.



Best regards

|Microsoft Community Support Specialist

In addition to changing the account's password, you'll want to go here to remove it from any other 360 consoles - https://live.xbox.com/Profile/Protection

You may also want to contact support and have them start an unauthorized access investigation. http://support.xbox.com/contact-us

Hey there,

Sorry to hear about the issue! First, let's try the troubleshooting steps on this page
HERE and let us know if it helps. Sometimes something as simple as reinstalling the game will fix an issue like
this.

Keep us posted!

Hi CoastKey,

There's a bunch of solutions worth trying here for such an issue:
support.xbox.com/.../system-update-help

One extra solution I would attempt would be to delete the system updates and redownload, by using these steps:

- Go to Settings --> System --> Storage

- Highlight your storage device but do not select it

- Press the following buttons in order: Left Bumper, Right Bumper, X Button, Left Bumper, Right Bumper, X Button

- You should be prompted to clear any updates. Select yes, and restart when prompted.

- Once restarted, redownload the updates.

Give these solutions a try. Let us know if you continue to have problems after these, or if one works let the community know which!

Thanks!

Hey, sounds like the problem is with downloading an update, which is why you keep having to go through the procedure. You might want to try the steps

here to see if that resolves the issue.