Account Needs Updating

Hello PrFcTxRody,

Since you registered and created a US Rewards Account, we cannot complete a deposit into your Brazilian Microsoft Account. This is because USD cannot be placed into an account that only accepts BRL. This means that in order to resolve this issue, you have
two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
will cause your regions to match and allow your currency to be deposited.





2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
any other progress.





If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (https://rewards.xbox.com/myrewards/).
If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
from your old account to your new one.

Hello REDRUM113,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Those servers are sending us all your billable accounts, and not prioritizing the billable account you would like your deposit in. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information
is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point
in time, they have not yet provided us with an approximate solution date. Since this error is causing your information to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter
that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello vDv,

There was a brief period of time while we were disabling another notification on the MyRewards page in which all notifications were temporarily suppressed. You should now be seeing the correct notification for your issue.

There is no external team looking at this issue. Since the problem is with your billable account information, an internal team is examining the problem. At the current time, they have not yet provided us with their resolution. Apologies for the inconvenience.

Hello xXSpiritWolfXx1,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.

Hello depposaurus,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. To be clear, since this is an issue with how data is being sent from an internal source, adjusting your user information will likely not resolve
this issue. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.