Account needs updating

all my account info is correct. I am not able to use my points so can someone help me

:)

 

Account needs updating?!

it says I need to update my details to be able to get my rewards deposited but they are up to date? Please help I've been trying for ages now?!

 

Account needs updating?

Hello dreday84,

It looks like when we attempted to deposit into your account, you had recently purchased using a different regional currency. Therefore, when we attempted to deposit the regional currency associated with your Rewards Account into your Microsoft Account,
it raised an error since your Microsoft Account was still configured to an alternate regional currency. I see now that you are back to using the regional currency associated with your Rewards Account, which should allow your next deposit to complete successfully.
Please keep in mind that using multiple regional currencies can cause these deposit errors to occur, which is why we only track and reward one regional currency.

 

Hello zykoden0311,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.