account needs updating to make a deposit?

I have rewards point that I cant access because my rewards says "your account needs updating to make a deposit". When I click on it, it takes to me to my microsoft account and everything in there looks fine. My billing address is correct so why cant the
points be deposited?

:)

 

Account Needs Updating To Make A Deposit?

My account is giving me the message in the subject line, but I have no idea what it wants me to do. I click the link in the message and it takes me to my account page, but everything looks fine there. I have no clue what it wants from me. Help! Thanks!

 

Account needs updating to make a deposit

Okay so I have been trying to deposit my rewards credits for the past month and a half now. The first time i requested to deposit them it gave me the date that they would be deposited. When the day comes, I see that the credits were not deposited into my
account. I go back on the website to see that not only have the credits not been deposited into my account but that it's given me the option to deposit early like the first time, as if I never even requested to deposit them into the first place. I requested
to deposit them a second them. Waited for the date it gave me. The day comes and still no credits in my account. I go back on the website and it just say this message, "Account needs updating to make a deposit!" My personal account said UK so I switched it
to IE (Ireland). I go back on the website and it still says I need to update my account. Someone please help me ASAP. Thank you.

 

Hello MeanUncle293577,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.