account needs updating to make a deposit?

Discus and support account needs updating to make a deposit? in XBoX Rewards & Social to solve the problem; I have rewards point that I cant access because my rewards says "your account needs updating to make a deposit". When I click on it, it takes to me to... Discussion in 'XBoX Rewards & Social' started by MeanUncle293577, Jan 27, 2017.

  1. account needs updating to make a deposit?


    I have rewards point that I cant access because my rewards says "your account needs updating to make a deposit". When I click on it, it takes to me to my microsoft account and everything in there looks fine. My billing address is correct so why cant the
    points be deposited?

    :)
     
    MeanUncle293577, Jan 27, 2017
    #1
  2. Account Needs Updating To Make A Deposit?

    My account is giving me the message in the subject line, but I have no idea what it wants me to do. I click the link in the message and it takes me to my account page, but everything looks fine there. I have no clue what it wants from me. Help! Thanks!
     
    WoodimusPrime, Jan 27, 2017
    #2
  3. Account needs updating to make a deposit

    Okay so I have been trying to deposit my rewards credits for the past month and a half now. The first time i requested to deposit them it gave me the date that they would be deposited. When the day comes, I see that the credits were not deposited into my
    account. I go back on the website to see that not only have the credits not been deposited into my account but that it's given me the option to deposit early like the first time, as if I never even requested to deposit them into the first place. I requested
    to deposit them a second them. Waited for the date it gave me. The day comes and still no credits in my account. I go back on the website and it just say this message, "Account needs updating to make a deposit!" My personal account said UK so I switched it
    to IE (Ireland). I go back on the website and it still says I need to update my account. Someone please help me ASAP. Thank you.
     
    stephenturver, Jan 27, 2017
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    account needs updating to make a deposit?

    Hello MeanUncle293577,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
     
    XBLRewards8, Jan 30, 2017
    #4
  5. XBLRewards8 Win User

    Account needs to be updated to make a deposit!

    Hello VINICIUSsatan,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft account
    to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then your
    account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  6. XBLRewards8 Win User

    Account Needs Updating To Make A Deposit?

    Hello SwordInTheStorm,

    There is currently an internal issue with the data stored for your account which is preventing a deposit. Our deposit process cannot correctly determine the primary billable account to deposit into for your Microsoft Account, and thus aborts the process.
    This is an issue that we are working on resolving with another team since we are not able to fully access the database containing billable account information. At the moment, we have not received an estimate on when this problem will be resolved. We apologize
    for the inconvenience.
  7. XBLRewards8 Win User

    account needs updating to make a deposit?

    Hello MeanUncle293577,

    After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. Since this issue is currently being caused by a database not under our control, we have escalated the problem, and it is currently being worked
    on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
  8. XBLRewards8 Win User

    Your account needs to be updated to make a deposit!

    Hello Mr Ratolino,

    Your deposit is being prevented due to a mismatch between your US Rewards Account region and your Brazilian Microsoft Account region. Since your Rewards Account is a separate entity from your Microsoft Account, migrating your Microsoft Account region will
    not also change your Rewards Account region. Therefore, when your Rewards Account attempts a deposit in one regional currency, it cannot complete when your Microsoft Account is of a differing currency.

    However, this issue can be fixed by heading over to the Microsoft Commerce page at (https://commerce.microsoft.com) to update your Microsoft
    account to match your Xbox Live Rewards location. Another option if you wish to continue with Rewards in your current Xbox Live region is to opt out of the program at ( https://rewards.xbox.com/optout/ )
    , wait 48 hours and then sign back up again, which can also take 48 hours.

    While you will lose your progress by starting a brand new account, you can start earning Rewards Credits that will successfully reward your newly registered regional currency. To confirm that you have re-registered correctly, you can check your join date
    from the MyRewards page at (https://rewards.xbox.com/myrewards/). If your join date shows a specific date and not a date of "???", then
    your account has successfully been re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits from your old account to your new one.
  9. XBLRewards8 Win User

    Your account needs updating to make a deposit

    Hello Niit3mar3,

    After reviewing your account, it appears that you are currently being affected by an internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
    to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. We have escalated this issue to another team to resolve,
    but have not yet received an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.
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account needs updating to make a deposit?

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