Account needs updating error

I've been trying to get my points transferred to my account for about 6 months now but it says "your account needs updating before points can be deposited" I just talked with Xbox support and confirmed nothing is wrong with my account and everything is up
to date but still have that message. Any idea how to fix this? I've got close to 12,000 points just sitting there

edit: added screenshot for reference



:)

 

I can not redeem

I can not redeem,every time...Error in my account

"Your account needs updating."

 

My rewards credits are not converting to $

I have ~ 55,000 rewards credits but they are not converting to $ properly. This problem goes back to 2014.

I get an error "Your account needs updating to make a deposit!".

When I click the "needs updating" link, I see my account and it is up to date.

Please help!

 

Hello MARKEYM4RK,

After reviewing your account, it appears that you are currently being affected by a known internal database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly
communicated to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. This issue is currently being worked
on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for your patience while our other team works on a solution.