Account needs to be updated

Discus and support Account needs to be updated in XBoX Rewards & Social to solve the problem; Alright so I updated my information to get my live rewards but it keeps asking me for the same thing. I've updated my info and now I'm here opening... Discussion in 'XBoX Rewards & Social' started by Rody2k6, Dec 14, 2016.

  1. Rody2k6
    Rody2k6 Guest

    Account needs to be updated


    Alright so I updated my information to get my live rewards but it keeps asking me for the same thing. I've updated my info and now I'm here opening this up as the page suggests. So could you guys help me out please?

    :)
     
    Rody2k6, Dec 14, 2016
    #1
  2. DJGONZIE
    DJGONZIE Guest
    sa needs to be updated

    Has anyone found a solution to error code 80190193, it has been more than 24 hrs that this code shows up.
     
    DJGONZIE, Dec 14, 2016
    #2
  3. Envied Furyy
    Envied Furyy Guest
    sa needs to be updated

    If you fixed it, what did you do to fix it? This is happening to one of my friends, im trying to help him out
     
    Envied Furyy, Dec 14, 2016
    #3
  4. XBLRewards8
    XBLRewards8 Guest

    Account needs to be updated

    Hello PrFcTxRody,

    Since you registered and created a US Rewards Account, we cannot complete a deposit into your Brazilian Microsoft Account. This is because USD cannot be placed into an account that only accepts BRL. This means that in order to resolve this issue, you have
    two options. You need to either adjust your Microsoft Account to match your Rewards Account, or create a new Rewards Account to match your new Microsoft Account region.





    1) You can adjust your Microsoft Account region to match your Rewards region from your commerce page at (https://commerce.microsoft.com). This
    will cause your regions to match and allow your currency to be deposited.





    2) The second option of Creating a brand new account has some pros and cons. The benefit of creating a new Rewards Account is that your new account will be set to track and Reward purchases made in your Microsoft Account's regional currency. The drawback
    is that you will lose the previous progress you have made on your account, as you will be creating a brand new Rewards Account. While we will be able to transfer any pending (un-deposited) Credits from your old Rewards Account, we will not be able to transfer
    any other progress.





    If you wish to continue with Rewards in your current Microsoft Account region and create a new account, you must first close your current account by opting out of the program at (https://rewards.xbox.com/optout/).
    You will have to wait 48 hours for us to receive and process your request, after which your account should show up as completely clean of progress and have a join by date of "???". At that point, you can create a new Rewards Account by signing back up again,
    which can also take 48 hours. To confirm that you have re-registered correctly, you can check your join date from the MyRewards page at (Xbox Live Rewards).
    If your join by date still shows "???", and not your recent registration date, then your account has not yet been successfully re-registered. If you open a new post after being able to log in to your new Rewards account, you can request any pending deposits
    from your old account to your new one.
     
    XBLRewards8, Dec 15, 2016
    #4
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Account needs to be updated