Account needs to be updated, but all information is correct

I have over 17,000 points available for deposit, but haven't been able to receive a deposit in over 18 months. Can somebody please help me out here?

:)

 

Account Status

I need help. It says my account needs information needs to be corrects but it's all correct and still doesn't work

 

Rewards Account has Red Status, Says my Microsoft Acct Info needs updating to transfer credits

My Rewards account is telling me that my billing information needs to be updated before credits can be transferred to my account. Looking at my billing info, everything appears to be correct, what do I need to update. Thx

 

Hello Shinedown7x94,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. Since this error is causing your information
to not be received, adjusting your information will not solve this issue. The prompt asking you to check your information is a generic troubleshooter that will not work for this particular situation. We apologize for the inconvenience, and ask for your patience
while our other team works on a solution.