Account needs attention

EoghanPage · Dec 19, 2021

Hi, on my Home Screen it is saying my game pass ultimate account needs attention I now have no access to game pass.

All my information is correct and there is money in the associated account it also states my next billing date is in January

Did this ever happen to anyone else?

:)

Nursemorph

The OP never said anything about the Xbox App?

They said "on my Home Screen" which would be pointing to a console

Aero oXerxes

Hello Xerxes Swerve,

We do not see any Rewards Account information for this gamertag. Did you recently have a gamertag change?

yes and also it says i have been a member since 2014, so what do you mean?

Christopher Revoredo

Hi there EoghanPage welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Yes, this is an app visual glitch I suggest uninstalling the app completely! Everytime that it tried to give me a hard time I do this and it works wonders! Here are the steps!

https://www.techadvisor.com/how-to/windows/remo...

NOTE: This is a third party link that is not Microsoft's property, so you might encounter advertising on the website.

XBLRewards8

Hello Xerxes Swerve,

It takes up to 96 hours for our system to process any changes, so when we initially queried this gamertag, we did not yet have your gamertag change registered.

You were not rewarded for this offer because, as it says in the page you link, that offer is only for physical (disc) purchases made off of MicrosoftStore.com. Since your purchases were made digitally from the Xbox store, they were not eligible for this offer.

Aero oXerxes

Hello Xerxes Swerve,

We do not see any Rewards Account information for this gamertag. Did you recently have a gamertag change?

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hello?

Account needs attention