Account migration licenses lost

Discus and support Account migration licenses lost in XBoX on Consoles to solve the problem; So my account had been hacked and I wasn't able to access it, however through Microsoft support, they managed to get me access again. However: To... Discussion in 'XBoX on Consoles' started by Dale Ritter, Nov 6, 2016.

  1. Dale Ritter
    Dale Ritter Guest

    Account migration licenses lost


    So my account had been hacked and I wasn't able to access it, however through Microsoft support, they managed to get me access again. However:

    To recover your account, I had to create a new Microsoft account ID to attach to your Xbox Live profile. The temporary Microsoft Account ID that I have associated with your profile is assigned account.

    *Put assigned account to prevent people from knowing my account ID*

    Through this new ID I was able to access my account. However:

    The investigation revealed that no purchases were made while your account was out of your control.



    Due to the profile migration, you will lose the license(s) to the following title(s) that you have previously purchased:



    The Elder Scrolls V: Skyrim Special Edition FIFA 16 Super Deluxe Edition Gears of War 4 Ultimate Edition XCOM 2 Digital Deluxe Edition Dying Light: The Following - Enhanced Edition Destiny - The Collection - $$



    I have added 434.94 to your Microsoft Account so that you can repurchase these titles under your new account.

    --------------------

    So my issue is that, that 434.94$ was never added to my account, is it just taking time for that transaction to be made, or was there a mistake? I don't own any physical copies of games right now, so I'm currently out 400$ and whenever I contact support,
    I'm told to just wait for a follow up response on my issue and then to present them with this problem and I'm not given a straight answer, hence, my frustration.

    :)
     
    Dale Ritter, Nov 6, 2016
    #1
  2. juan van
    juan van Guest
    Xbox license transfer not working

    You can do the license transfer on the console as well.

    Go to Settings - Account - License Transfer - see if your able to start the License Migration that way.
     
    juan van, Nov 6, 2016
    #2
  3. jawest78
    jawest78 Guest
    Can transfer liscenses to new 360

    You cannot transfer licenses between accounts. If you're previous account has been banned, then all licenses are forfeit. The license migration tool can only be used to transfer licenses from 1 console to another (generally, it is used whenever you get a
    new console and will no longer be using the old one).
     
    jawest78, Nov 6, 2016
    #3
  4. PiotrWegiel Win User

    Minecraft license lost after account migration

    Tried removing and reinstalling, still doesn't work

    Also tried on a new computer, still shows demo
  5. Marcop1122 Win User

    Minecraft license lost after account migration

    Hi Christopher,

    That seems to have fixed it. Am using the Windows 7/8 Java launcher and had it on 2 PC's that I use for playing (one for LAN/desktop and one on my Surface PRO). Reinstalling the launcher didn't fix it but logoff/login fixed on both. Thank you kindly for the help!!!

    -M
  6. Christopher Revoredo Win User

    Minecraft license lost after account migration

    Hi there Max welcome to the community forum! Christopher here, an Xbox fan just like you and has been on Xbox for years already. I would really love to make your day by helping you out. Well try this!

    If you have any other Launcher on your computer other than the one found on Mojang's official website you must first do the following:

    1 - Delete the Launchers that exist on your computer that are not official Mojang;

    2 - Restart your computer;

    3 - Download the original software again and install:

    https://www.minecraft.net/en-us/download

    If you don't have another Launcher on your computer or have already deleted:

    1 - Open Minecraft Laucher;

    2 - If you are already logged in, click on your image and Gamertag in the upper left corner of the screen and then on "Logout";

    3 - If you are already logged out or not logged in to your account, delete all accounts registered in Launcher by clicking on the "X" next to each account;

    4 - In Minecraft Launcher, enter the email and password of your Microsoft account!
  7. Francia J. Win User

    I can only play Demo Minecraft after migrating.

    If you have migrated the account to a Microsoft account, your licenses will carry over as well. We just need to use the correct Microsoft account where the Mojang account was migrated to.
  8. BobMcFly247 Win User

    Gamertag / Account Games Bound

    1. There is no way to merge two gamertags.

    2. Any Microsoft account can only have one gamertag associated.

    3. Migrating a gamertag two a different Microsoft account will take over all digital purchases and subscriptions as they are bounded to the gamertag, not the Microsoft account. Any existing credits will not be transferred as they are bounded to the Microsoft
    account.

    4. When buying a new Xbox 360 the games being purchased with the migrated gamertag will still be available, but you should also consider to have the licenses transferred to the new 360 then. If course there is no transfer of save games possible.

    5. There is a difference in the license models of the 360 and the One. In the 360 digital purchases are bound to the console and the purchasing gamertag. On the One they are primarily bound to the purchasing gamertag. There is no license transferring on
    the One.

    So in summary, there is unfortunately no way to have both gamertags merged. To migrate gamertag 1 into account 2 you have to get rid of gamertag 2 which means the games purchased by gamertag 2 could get lost if not transferred to the new 360 then, purchases
    for the One will be lost anyhow by this. So for the One it would be best to have both accounts installed on the One and have the one set as home console for both accounts, so games purchased by any of the accounts could be played by both of them. For the 360
    the licenses of both gamertags should be transferred to the new 360 so both accounts are able to play them.

    But no merging of the accounts at all.
Thema:

Account migration licenses lost

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