Account Log in

Try clearing the cache and see if that helps.

support.xbox.com/.../clear-system-cache

If you've already made the account, don't use the info to make an account on the console. Bypass creating an account and choose to recover/download profile, then input the proper info.

Hmm. That's not normal! Can you try a power cycle and see if it does the same thing? Turn off the console and unplug it for 30 seconds. Then try it again.

Hey there Dusty!

Sorry to hear that you're dealing with this issue trying to get your console to let you start it up.

I would suggest trying reset your console through the
Xbox One Startup Troubleshooter, a little menu that helps if your console is not letting you get past the dashboard. You can get this up by:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, then plug the power cord back in.
3. Press and hold the BIND button (located on the left side of the console) and the
   EJECT button (located on the front of the console), and then press the
   Xbox button on the console.
4. Continue holding the BIND and EJECT buttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BIND and EJECT buttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
   
7. When prompted, select Keep games and apps. This option will reset the OS and delete all potentially corrupted data without deleting your games or apps.

When you get a chance, give that a shot and let us know how that helped.

Same issue.

Logged into windows, email, etc with account A

Logged into xbox app. with account B.

Microsft Solitaire logs in with account B (correct).

Microsoft Mahjong logs in with account B (correct).

Microsoft Minesweeper logs in with account A (incorrect).

Microsoft Sudoku logs in with account A (incorrect).