Account locked(HELP)

�� ⛹��‍♀️ · Dec 29, 2022

My account has been locked since December 7th, I received a case number on December 7th 2022 and it's now December 28th 2022. Still no response, I can't play games due to me being locked out of my account so I just have to wait until I get a response from the support team, yet it seems as if they just forgot about me. It has been near 3 weeks now,I would like to be able to log back in to my account. I didn't do anything wrong..just logged on one day and woke up to "Your account has been blocked, to fix it go to account.live.com". Did all that and here I am, looking for answers..Getting really impatient.

:)

AJxbox

account locks can only be removed by billing phone support. or you may have a billing suspension which would require you to contac support to take care of any decline balances on your account. if any agent could get into your account they should be able
to see if there is a lock on your account and what is is.

support.xbox.com/.../contact-us

Demron Glass

Mine had been locked since the 24th, but other than that, I’m in the same situation. I think my account was used by someone to violate the terms of conduct and got it locked, but nobody will help me unlock it. Doesn’t help that we can’t contact someone over the phone. I was told to visit aka.ms/compliancelock. I filled out that form and nothing has happened.

Kimberlu82

What exactly do you mean "I've tried everything." If Mitch97Kay is your gamertag it looks like you can sign into the Microsoft Account. When you sign in does it ask for anything specific, or does it say specifically "there's a problem with your Microsoft
Account, call support?" It's not just like asking you to update your security proofs is it? If you have a past due balance for an older subscription (like a month or two ago) and you never turned off auto-renew that would not enable you to redeem that code
either. Etiher way you need to call support.

andersonpassos

the unlocking process can be done on your own, see this link:

https://support.microsoft.com/en-us/account-bil...

or by consulting support on the contact us tab, as community users I do not have access to the microsoft system and can only advise you.

SpinoXx

my account hasn't been hacked or compromised whatever that link is, I need to have my account manually unlocked because the recovery form won't let me even though I provided more than enough information to understand its mine. I know the password to it and I just want it to be unlocked, is it really this difficult just to unlock an account because too many password attempts. if I have to provide more info to an actual HUMAN than I will but right now nothing is working and I need more support.

Account locked(HELP)