Account Locked For No Reason!

We recommend that you try again, up to two times per day. You may find more information or have remembered something that will help.

A customer support advocate will not be able to help you beyond what you can do for yourself in the form. To protect your account and its content, advocates are not allowed to change account details or send password reset links.

You can always create a new account if you’re having trouble with the recovery request and try again later when you remember something new that might help.

I have tried all of this it is saying i need go to aka.ms/complaincelock? I have filled the fourm out and the reply i got from 2days ago was an automated bot reply but an actually agent!

Hello @Unixea!

Being locked out of your Xbox profile and/or your Microsoft account can surely be very frustrating and hopefully, the tips and tools we have available can assist you to get everything recovered. Sadly, we here on the forums lack the tools necessary to recover the account for you.

If you've already used our Lost Password Solution and have filled out the online account recovery form, you would have received an email confirmation, you should have then received a response to the request within 24 hours of the confirmation email. The email will would either provide a reset link for your password, or state that there was not enough information to process or verify your identity.

If you have not received either of those notifications, then it is recommended to fill out the online account recovery form again and attempt to provide further information concerning your account. I personally recommend that you follow the steps from the Lost Password Solution as best you can as this tool contains a lot of helpful tips and information regarding recovering your account successfully. This form is the fastest way possible to recover your account or reset your password.

Should you be referring to a lock directly on your Microsoft account/Outlook email rather than your Xbox profile, then I would alternatively recommend the support article Unlock your Microsoft account or Outlook email to unlock the account.

Go ahead and give the troubleshooting another try and please let us know the results.

Is there any chance to delete this account to create a new one with the same email and pay the Game Pass again? I still have no response, I can't use my Xbox.

Yes, I would love for that to happen, but it's been 15 days with no answer and I still can't use my Xbox or play my games.