Account locked (compliance lock), can I get help for unlocking it?

Discus and support Account locked (compliance lock), can I get help for unlocking it? in XBoX Accessibility to solve the problem; Everything started roughly a year ago when I fell victim to a phishing scam that hijacked my account. The password and email were changed, as well as... Discussion in 'XBoX Accessibility' started by Andrew S5, Apr 21, 2024.

  1. Andrew S5
    Andrew S5 Guest

    Account locked (compliance lock), can I get help for unlocking it?


    Everything started roughly a year ago when I fell victim to a phishing scam that hijacked my account. The password and email were changed, as well as it was used to access softwares such as Xbox and Skype. However, Luckily, I was able to recover it! I scrambled around a lot with microsoft support in the first few months, but then I was able to sign into it via microsoft edge, as the phishers did not log out of it and I was safely able to reset my password and email and even activate TSV! The problem comes after that. A few weeks go by of no issue, then for no apparent reason, BAM! Account locked, https://www.microsoft.com/en-us/concern/AccountReinstatement I was told that was the only way to get the account unlocked, and so I did until I got a response. Unfortunately, the response goes along the lines of "Because you have TSV on the account, we cannot assist you in the recovery of the account." As you can imagine, I was confused! They locked the account when I had TSV on already, why can't they unlock the account with TSV on? Although I'm sure I'm overthinking it and It's really a simple fix! After all, I couldn't of spent four months scrambling to recover it from hackers for it to be ruined by a little Microsoft bug.
    The locked account is *** Die E-Mail-Adresse wurde aus Datenschutzgründen entfernt. ***'m also looking into filing a notice of dispute about this. Let me know what the next steps are I should take!

    :)
     
    Andrew S5, Apr 21, 2024
    #1
  2. ✯ Nathan Win User

    Compliance locked

    its compliance locked with two step. The question is am i able to get it unlocked by microsoft?
  3. Georges C. Win User

    Microsoft Account Locked (Compliance Lock) I can't get on my profile please help.

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community.

    Hello Jeff, this forum is public viewing and unfortunately as independent consultants we have no access to some data and neither your account nor xbox support can help you when dealing with an account blocked by compliance.

    Unlock your Microsoft account or Outlook email

    https://support.microsoft.com/en-us/account-bil...

    https://answers.microsoft.com/en-us/outlook_com...

    https://answers.microsoft.com/en-us/outlook_com...
  4. Georges C. Win User

    ACCOUNT COMPLIANCE LOCKED

  5. lil orda Win User

    How to get out of a compliance lock With TSV turned on

    your account is gone dude microsoft is never going to fix this but i’ve heard some people are going to try and lock phil spencer’s xbox account because this method of locking microsoft accounts is so effective the compliance team has to find a way to unlock accounts on their side with 2fa
  6. Georges C. Win User

    Account Locked - Compliance Lock

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Anthony, I'm sorry about what's happening to your account in the however this forum is public viewing and unfortunately as independent consultants we do not have access there is some data to assist you with unlocking your account.

    I also see that you have already completed the form in the link below.

    https://www.microsoft.com/en-us/concern/account...

    What you could try is contact Xbox support via the link below to see if they can help you.

    Go to: https://support.xbox.com/en-US/contact-us/
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Account locked (compliance lock), can I get help for unlocking it?

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