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Hello, I guess your child at an account of his age, did you check that he was old enough to play with this game?

Hello, I guess your child at an account of his age, did you check that he was old enough to play with this game?

Hi,

yes this is checked and ok. I cannot find anything unsolved issues from my account and not his as well. I bought this game yesterday and worked fine, and today no success...

Br,

Jane

Hi ,

i will suggest you to get in contact with the xbox support service

they can help u to find where the problem is

here is a link for u

https://support.xbox.com/contact-us

i hope this will help u

Greeting

Legit WildshotZ

Hi,

big thanks for hint, I will do that.

i have really checked account(s) and cannot find reason. When I bought this game day earlier everything worked well but yesterday faced this challenge and of course big disappointment for my kid. But, let’s hope xbox support will solve this - and I will learn
something new too!

Br,

Jane

Hi JH_368,

i will suggest you to get in contact with the xbox support service

they can help u to find where the problem is

here is a link for u

https://support.xbox.com/contact-us

i hope this will help u

Greeting

Hi Kick,

Sorry to hear about the proof troubles. Let's see if we can get this working.

Ok, so you get the code, enter the code, and it asks you to verify on a different site?

Have you checked out all of the support articles here? Also, what is the site you are being redirected too?

Let us know, and we can work from there.