account just up and vanished

Sounds like your profile may have went corrupt or something. I would go to account.live.com and sign in with your Microsoft account and pass to check and see if there is anything wrong. If no messages appear, then it should take you to account summary. Once
there, click on security on the left hand side and verify by getting the code. Be sure you have at least one phone number as well as email setup as your security proof and that they are both verified. Once done, restart your xbox and try to redownload it again.
You may want to clear the cache before redownloading it.

Exact same thing has happened to me just now. No sign of my profile and it won't let me download it. Did you get it sorted?

Thanks for the Help , but apparently something is not Right with Minecraft Store or Microsoft . 6 year old accounts dont just vanish by themselves .

I have a life to live as well and unfortunately I don't always have access to Emails . I was hoping someone could resolve this issue as it is an account I purchased for my Daughter . Accounts that have been around for 6 years , dont end up as trial accounts , nor do they just vanish . If you can resolve anything please let me know ' Thanks

Phil

The suffix won't just vanish if the original tag gets freed up. Currently the policy is that accounts are closed which should free up the tag if the original owner does not sign into their Microsoft Account for 2 year. I don't know if that extends to banned
accounts as well. Late 2021 would be the earlist it would be freed up if that is the case.

The account recovery doesnt work. Idk what to do. how does an account just vanish after they charged me.