account just gone

Thank you for your patience while working with the bot. My name is Tadeu and I am a Microsoft Xbox expert and user like you.

I hope everything is going well and thank you for reaching out.

As a freelancer, I am here to help and answer your questions.

This support is intended to answer questions about the use and configuration of the devices.

Could you provide me with more details?

Hello, I hope you are well.

Please try these steps.

If your Mojang account has been migrated to Microsoft, you do not need to purchase the game again. If you are being prompted to do so, it is either because the migration process did not complete correctly or, more likely, you are logged into a different Microsoft account than the one you used for the migration.

What to do:

1. Check which Microsoft account you are logged into:

Make sure you are using the same Microsoft account that was used to migrate your Mojang account. If you do not remember which one it is, contact Microsoft support to retrieve the email address you used for the migration.

2. Check if the migration was completed:

Access your Mojang account profile on the Mojang website and check if the migration was completed. If not, try starting the migration process again.

3. Contact Mojang Support:

If the issue persists, contact Mojang Support via the Mojang Support website, providing your purchase receipt and explaining the situation.

4. Check Microsoft accounts:

Make sure you are not using a different Microsoft account than the one you used for the migration

I'd recommend contacting Microsoft support for further help in this case. This is a community forum and we don't have access to account details.

Contact them here: https://support.microsoft.com/contactus/

Let me know if you need any more assistance.

Thanks,
Kyle

Ok so the Microsoft account i'm attemping to use is the same one I used when I first made my xbox account. But now it just tells me to make a new one. I'm 100% sure its the right email

I have access to the Microsoft account its the xbox account that I don't have access too it just prompts me to make a new xbox account