account issue, guess haked?!

Discus and support account issue, guess haked?! in XBoX Accessibility to solve the problem; Hey Community, I was on a foreign mission an meanwhile i noticed that my microsoft account get´s unusual. My gamer-tag does still excist, but my... Discussion in 'XBoX Accessibility' started by Phil_S_90, Jan 29, 2019.

  1. Phil_S_90
    Phil_S_90 Guest

    account issue, guess haked?!


    Hey Community,

    I was on a foreign mission an meanwhile i noticed that my microsoft account get´s unusual.

    My gamer-tag does still excist, but my login is gone. Someone changed my e-mail adress and the password and it seems that the whole microsoft account with the old e-mail adress is lost.

    That means my friends can see my old gamer tag with the icon, the gaming points etc., but i have no chance to log in.

    * I can´t reset the password/e-mail by myself.

    * The verificationlink from the microsoft support does not work, because my e-mail adress is not value any longer.

    * The microsoft support started to escalate my case but the inquiry was denied

    What can i do now? Is my account lost, with all the money i´ve invested?

    Please help me.

    Regards,

    P.

    :)
     
    Phil_S_90, Jan 29, 2019
    #1
  2. choppyseize Win User

    account issue, guess haked?!

    You should try to fill out the account recovery form again, It uses old info so you should be able to regain the account. I know it takes a few tries for some people so it may be worthwhile to try again.
  3. Phil_S_90 Win User

    account issue, guess haked?!

    hey ChiefJoboo,

    thanks for your reply.

    Unfortunately i´ve already tried these 3 steps. The support got all information but nevertheless the case was denied.
  4. ChiefJoboo Win User

    account issue, guess haked?!

    hey ,

    thanks for your reply.

    Unfortunately i´ve already tried these 3 steps. The support got all information but nevertheless the case was denied.
    Then you must try Xbox support to open a case. If they denied your claim you may have lost the account forever.

    http://support.xbox.com/contact-us

    If you've already done this then you may have to start a new account. I recommend using 2 step verification this time:

    https://support.microsoft.com/help/12408/microsoft-account-about-two-step-verification
  5. ChiefJoboo Win User

    account issue, guess haked?!

  6. BoSsKiller12345 Win User

    Someone hacked my Call of Duty: World at War Account!

    guys if you get haked report them
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account issue, guess haked?!

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