Account is up-to-date but not receiving reward.

So I seem to be one of the lucky few with the deposit not working do to my account not being up-to-date. Any help would be amazing... Thank you.

:)

 

rewards not being deposited despite correct billing info.

Hi,

I haven't been receiving my reward credits for the past year, all my billing info is correct and up to date as far as I know, can anyone help?

 

Buying games on the xbox store but have not received points since 2014

Hi,

In need of someones help

I'm just wondering if there is a reason why I'm not receiving reward points for my purchases and activity on xbox live. I believe I have correctly set up my account, but 0 reward points says otherwise.

thanks.

 

Hello MidnightTsuki,

After reviewing your account, it appears that you are currently being affected by a known database issue which is interfering with the information on your account. What is happening is that your billable account information is being incorrectly communicated
to our servers. Since this data is necessary to determine where to place your deposit, the process is aborted. This missing information is also why our system is incorrectly asking you to update your data. Since this issue is currently being caused by a
database not under our control, we have escalated the problem, and it is currently being worked on by another team. At the current point in time, they have not yet provided us with an approximate solution date. We apologize for the inconvenience, and ask for
your patience while our other team works on a solution.