Account is compliance locked

Discus and support Account is compliance locked in XBoX Accessibility to solve the problem; When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft... Discussion in 'XBoX Accessibility' started by catherine_wrey, Jun 21, 2023.

  1. catherine_wrey
    catherine_wrey Guest

    Account is compliance locked


    When logging in to any Microsoft service I receive the message:

    Your account has been locked

    We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

    Unlocking your account

    To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

    It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

    The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

    What I would like to know is:

    1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
    2. This account has existed for years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
    3. How will I retrieve my data and access my purchased and paid for licenses?
    We are now months into this and absolutely no support from Microsoft. All devices have been locked, and no help, At least 6 account locked

    :)
     
    catherine_wrey, Jun 21, 2023
    #1
  2. Georges C. Win User

    ACCOUNT COMPLIANCE LOCKED

  3. Georges C. Win User

    Account Locked - Compliance Lock

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Anthony, I'm sorry about what's happening to your account in the however this forum is public viewing and unfortunately as independent consultants we do not have access there is some data to assist you with unlocking your account.

    I also see that you have already completed the form in the link below.

    https://www.microsoft.com/en-us/concern/account...

    What you could try is contact Xbox support via the link below to see if they can help you.

    Go to: https://support.xbox.com/en-US/contact-us/
  4. nixqcan Win User

    ACCOUNT COMPLIANCE LOCKED

    can you please help me? i have a updated SIR11716893 . i still have gotten no help. this is a disaster. 11 years into this account thats still locked despite me waiting a month now and doing the form and providing all information asked of me
  5. Geri M. Win User

    ACCOUNT COMPLIANCE LOCKED

    Hello nixqcan,

    We appreciate you for bringing this up to Xbox Community Forum.

    However, in your isolated case, we would like to do some more research so that we can provide a more accurate resolution.

    We will consult this to our internal support to escalate the issue.

    Thank you for posting Xbox Community Forum.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  6. nixqcan Win User

    ACCOUNT COMPLIANCE LOCKED

    the only thing on it is my phone number which i have access too.

    my account is compliance locked when i didn’t even do anything and a month later i still get no help.
Thema:

Account is compliance locked

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