Account is compliance locked

Discus and support Account is compliance locked in XBoX Accessibility to solve the problem; When logging in to any Microsoft service I receive the message: Your account has been locked We’ve detected some activity that violates our Microsoft... Discussion in 'XBoX Accessibility' started by catherine_wrey, Jun 21, 2023.

  1. catherine_wrey
    catherine_wrey Guest

    Account is compliance locked


    When logging in to any Microsoft service I receive the message:

    Your account has been locked

    We’ve detected some activity that violates our Microsoft Services Agreement and have locked your account.

    Unlocking your account

    To unlock your account, you’ll need some additional assistance. Navigate to "aka.ms/compliancelock" and we’ll get you to the right place.

    It does not tell me how I violated the Code of Conduct, nor does it tell me how to reinstate my account, while the form I filled out is called "account reinstatement". It also does not tell me how to retrieve my data.

    The form states: "Your account has been suspended for suspicious activity, sending unsolicited emails, or for violating of Microsoft’s Terms of Use agreement, such as hosting photos, video or other content in violation of the Code of Conduct."

    What I would like to know is:

    1. How did I violate the CoC? In my opinion you can't just cut people off without providing a clear argument on what happened. As far as I can tell I did not violate any of the 10 commandments listed in the CoC.
    2. This account has existed for years and never before has it been reviewed for any violation (that I know of). How can you just disable it and tell me I will never be able to use it again? (without providing any reason)
    3. How will I retrieve my data and access my purchased and paid for licenses?
    We are now months into this and absolutely no support from Microsoft. All devices have been locked, and no help, At least 6 account locked

    :)
     
    catherine_wrey, Jun 21, 2023
    #1
  2. Georges C. Win User

    ACCOUNT COMPLIANCE LOCKED

  3. Georges C. Win User

    Account Locked - Compliance Lock

    Hello, first it's a pleasure to be able to help you today.

    My name is welcome to the community and Merry Christmas.

    Hello Anthony, I'm sorry about what's happening to your account in the however this forum is public viewing and unfortunately as independent consultants we do not have access there is some data to assist you with unlocking your account.

    I also see that you have already completed the form in the link below.

    https://www.microsoft.com/en-us/concern/account...

    What you could try is contact Xbox support via the link below to see if they can help you.

    Go to: https://support.xbox.com/en-US/contact-us/
  4. nixqcan Win User

    ACCOUNT COMPLIANCE LOCKED

    can you please help me? i have a updated SIR11716893 . i still have gotten no help. this is a disaster. 11 years into this account thats still locked despite me waiting a month now and doing the form and providing all information asked of me
  5. Geri M. Win User

    ACCOUNT COMPLIANCE LOCKED

    Hello nixqcan,

    We appreciate you for bringing this up to Xbox Community Forum.

    However, in your isolated case, we would like to do some more research so that we can provide a more accurate resolution.

    We will consult this to our internal support to escalate the issue.

    Thank you for posting Xbox Community Forum.

    Sincerely,



    Xbox Forum Moderator

    Microsoft Community
  6. nixqcan Win User

    ACCOUNT COMPLIANCE LOCKED

    the only thing on it is my phone number which i have access too.

    my account is compliance locked when i didn’t even do anything and a month later i still get no help.
Thema:

Account is compliance locked

Loading...

  1. Account is compliance locked - Similar Threads - Account compliance locked

  2. Might need some help (unenroll pc insider & delete insider account)

    in XboX Insiders
    Might need some help (unenroll pc insider & delete insider account): Last weekend, I deleted insider account, but steel I'm getting pc insider previews, and I can't access to insider hub app. Yesterday, my Xbox was upgraded to 2604.1000.30.0 build. Also, I can't...

  3. Throne and Liberty on Xbox accounts

    in XboX Insiders
    Throne and Liberty on Xbox accounts: Hello, Currently, the game cannot be played via Xbox Cloud Gaming nor through Play Anywhere, which is a significant limitation for part of the community. We would greatly appreciate it if you...

  4. Trying to add a phone number to my Microsoft account

    in XboX Insiders
    Trying to add a phone number to my Microsoft account: I loaded up an old Microsoft account that had like 30k points, I’m like omg. So I get the 25$ Xbox gift card. It says I don’t got a phone number, so it tells me to go to a center area and press...

  5. Rimozione Xbox da account Insider

    in XboX Insiders
    Rimozione Xbox da account Insider: La mia Xbox Series X è iscritta al programma Insider/Preview ma non ho più accesso all’account che l’ha registrata. Vorrei rimuovere la console dal programma. submitted by...

  6. Help on getting my account back that was stolen I have all proof to show it’s mine and...

    in XboX Insiders
    Help on getting my account back that was stolen I have all proof to show it’s mine and...: Hey Reddit, I’m reaching out because my Xbox account was hacked and I’m really stuck. I’m hoping someone here can give advice on how to recover it or share tips that worked for them. Here’s what...

  7. Xbox 1 issue- Can’t make new account

    in XboX Insiders
    Xbox 1 issue- Can’t make new account: Trying to make a new account on Xbox 1. I do the QR code and put the code in. It says it’s all done on Xbox but then just does a loading screen and then sends me back to the original place....

  8. My sister account was locked/suspended. I have done everything about compliance and that’s...

    in XBoX Accessibility
    My sister account was locked/suspended. I have done everything about compliance and that’s...: I have done everything I can but no support is helping [img] cedc3bc2-3c35-4110-ad26-c5be8ddc3f47

  9. Account locked (compliance lock), can I get help for unlocking it?

    in XBoX Accessibility
    Account locked (compliance lock), can I get help for unlocking it?: Everything started roughly a year ago when I fell victim to a phishing scam that hijacked my account. The password and email were changed, as well as it was used to access softwares such as Xbox...

  10. How do I get my Microsoft Account back ? It was Compliance Lock

    in XBoX Accessibility
    How do I get my Microsoft Account back ? It was Compliance Lock: I saw multiple threads here and videos about this issue. Microsoft said I violated their terms and condition, but I didn't. What can I do to get my account back? They are not responding to any of...