ACCOUNT IS BROKEN (lot of problems)

Hello dear Gamer, first it's a pleasure to be able to help you today.

My name is Vinicius.

I am a gamer and independent advisor on the XBOX community platform.

Hey matus0405, how are you today? Hope you're doing well.

Ok, try this on your console, it should help:

First clean the cache of your console that way:

1. With the console turned on, hold the XBOX power button on the console for 10 seconds until you hear a small sound.

2. Wait 10 seconds.

3. Turn it back on.

Note: It may take a while for him to call, don't worry, it's normal.

Then, restore your console keeping the games and apps:

***IMPORTANT*** If you share accounts with someone, you will have to redo the process of placing the account as the main one again, be aware of the chances you still have to do this, as Microsoft makes available per year, only 5 chances so you can make some account your console's main account.

1. Press the Xbox button to open the dashboard.

2. Select System > Settings > System > Console Information >

3. Select Reset console > Restore and keep my games and apps.

4. When asking to pull settings from an old xbox, put no

5. You will have to log in your accounts again, and when you sign in with your account, make sure you turn it has your home console also, that's it.

NOTE: Rest assured, you won't lose games or saves

The game just has a lot of problems going on. X1 and 360 version the campaign is pretty well broken.

With all these broken games, broken patches, broken firmware updates, network outages and now this problem, which Microsoft doesn't give a slightest as it appears, I'm done with Xbox. I'm selling the lot and just give up on console gaming. It's scandalous
how we are treated as gamers lately.

Have you tried to fill out the Microsoft Account Recovery form located
here before contacting phone support?

Im going to have to call them in that case, because if i decide to turn auto renewal off, it asks me to get my parents email and pass, but i cant get them. So im screwed.