Account Info is correct, but still says I need to update it!

My account has said it needs an update for YEARS now, and I'm not getting my deposits. My account info is ACCURATE.

Could I please get my points deposited? Thanks!

:)

 

Rewards Deposits

It says I need to update my billing info on my account but it is correct. The information is correct. Please deposit my credits. Thanks

 

Update Billing Information error

Got a large deposit of reward credits waiting, but it says i need to update my account and billing info. I have checked and it is all correct. Any help ?

 

Hello Cobalt Robot,

Unfortunately, we have not received a fix for the error described on your previous post at (Credits not being deposited since April 2015).
We need the assistance of this payment operations team because we do not have full access to the billing account database that this error is occurring on. When we query this database for information on the billable account you would like your deposit in, this
database either returns nothing, or multiple billable accounts. Since we need to know the specific billable account you are intending to receive your deposit into, we abort the process rather than risk placing your deposit into a mystery account that may not
even exist. We apologize for the inconvenience that this issue is causing.