Account has been hacked

Hi Tin! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

Unfortunately, it is not possible to transfer the data from one account to another. I suggest you follow the instructions on this interactive tool to recover your hacked account:

https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

Kind Regards,
Darhlene

Call support and file an investigation if you want the points back. Other than that I would recommend changing the password, secret question, and possibly the WLID email if you're concerned about someone knowing what that is as well.

oh he also uses electron some browser for javascripts etc i think

Sorry, but no one here on the forums can address issues dealing with enforcement actions.

You will need to visit Xbox's enforcement page to find out any information about your current case.

Here are some links that might be useful for future reference.

Link 1:
https://enforcement.xbox.com

Link 2: https://enforcement.xbox.com/en-US/home/howto#sub-topic0-5

Link 3: http://support.xbox.com/en-US/xbox-one/xbox-live/enforcement-on-xbox-live

Link 4:
https://enforcement.xbox.com/Enforcement/ShowEnforcements


Link 5:
http://enforcement.xbox.com/home/staysafe#topic0

Link 6:
http://enforcement.xbox.com/home/howto#sub-topic0-6

Hi Dingg1.

Thank you for reaching out to the forum. Check this guide if you feel your account has been compromised and reach out to Support to get the account recovered.

• Compromised account solution