Account has been compromised

Gorioo2868 · Apr 22, 2023

Hi, my microsoft account was been hijacked I don't how or when it did but when I saw my emails is full of spam and I tried all the microsoft recommendations but it didn't work and iIwas using it for use it as my minecraft account and its keep telling me "The Microsoft account you've entered does not exist." but I use is as my minecraft/microsoft account I really need it back waiting for you're reply.

:)

Paperjoex2

Well Xbox support won't do anything for you. You have to contact your local law enforcement to file for theft of your account and CreditCard information.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is Welcome to the community.

Hello Gorioo2868, I am sorry to know that you have lost your account, in such cases the ideal is to make the account recovery by the account recovery form below.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Marc-Philippe, I'm sorry about what happened to your account.

By your description, your account must have been migrated to Microsoft, as you requested using the online form but it was unsuccessful, contact Xbox support to request the ATO (Account Takeover).

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

KrisFarrell

How can you complain about Microsofts security when you dont even remember your own details? Quote - "I can't even access the WILD that goes with that gamertag, because i don't remember the password from 3 years ago"

As Gob1zku said, someone sending messages saying they "hacked" and not being able to purchase a sub does not mean your account has been compromised, but to be sure please contact support and raise an investigation.

MisterSwitch

Phone 18004MYXBOX and speak with a support agent ASAP.

Account has been compromised