Account hacked

Discus and support Account hacked in XBoX Sales and Promo to solve the problem; My account was hacked and this criminal ordered an Xbox live gold 12 month membership as a gift (to themselves) through my account. When I saw the... Discussion in 'XBoX Sales and Promo' started by ReneeMLB, Feb 25, 2019.

  1. ReneeMLB
    ReneeMLB Guest

    Account hacked


    My account was hacked and this criminal ordered an Xbox live gold 12 month membership as a gift (to themselves) through my account. When I saw the charge go through my bank account, I immediately called Microsoft and informed them of the unauthorized order
    on my account. I was advised to request a refund through xbox online. So, I submitted the refund request, with a brief explanation. Unfortunately, a day or so later, I received an email from an xbox representative stating that I am ineligible for a refund.
    Then, I called and spoke to an xbox representative, who was very arrogant and unsympathetic. He had said that the only way to pursue a refund is hrough email?

    It seems to me like xbox allows people to steal from other people, giving victims no recourse or way to get their money back.

    Has anyone else had a problem like this with xbox?

    :)
     
    ReneeMLB, Feb 25, 2019
    #1
  2. Merlin4421 Win User

    I got to play the xboxone and ps4....

    Beachbum don't get in a hacking argument lol. Hacking single accounts is different than hacking into the PSN and stealing account info and credit cards.
  3. brandiesel1 Win User

    Microsoft Refund Policy is a JOKE!

    Your account wasn’t hacked. No one hacks an account and buys games for them lol.
  4. Obsessive Power Win User

    Microsoft you have a PROBLEM

    Unless a main website or service has been hacked - like PSN, it's not a hack ok.

    Phishing, NOT a hack

    Social engineering, NOT a hack

    Giving someone your LIVE ID to someone else and then losing your account,
    NOT a hack

    Using dodgy software or websites offering free points and what not, then losing your account, still
    NOT a hack.

    Signing up for various suspect websites using the same email address and password for LIVE. then losing your account. still
    NOT a hack.

    If EA was compromised and it held your Windows LIVE ID, this is technically a hack, but it's EA that would have been hacked, not Xbox LIVE. When I say 'hack' I mean a real, sophisticated website or server attack. A hack in the literal sense of the word.
  5. Boas BS5 Win User

    Hacked Account

    Hacked Once = Possibly

    Hacked Multiple times = Unlikeley

    MS to keep restoring your account after multiple hacks = Impossible

    IMO
  6. Burst Axe Win User

    Microsoft Employees Get Accounts Hacked

    So something else got hacked and the information was used to hack accounts. While its indirect it wasn't a complete hack of XBL Wilk0.
Thema:

Account hacked

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