Account Hacked with 2FA support form unhelpful

Discus and support Account Hacked with 2FA support form unhelpful in XBoX Accessibility to solve the problem; I have been fighting with your support website trying to talk to a human or recover my account for the past hour and a half my account was hacked and... Discussion in 'XBoX Accessibility' started by Brendan Schlamp, Mar 9, 2025 at 2:22 AM.

  1. Brendan Schlamp
    Brendan Schlamp Guest

    Account Hacked with 2FA support form unhelpful


    I have been fighting with your support website trying to talk to a human or recover my account for the past hour and a half my account was hacked and the 2FA was reset to an email that I don't have control of. The recovery form has been filled out multiple times and rejected and I need to login or have access to the 2FA to get help on the website. I need an email to your support team and this is my last resort to contact a human. please don't give me that copy paste answer I see on every similar question it isn't helpful. looking into replicating the hack is probably what I need to do next

    :)
     
    Brendan Schlamp, Mar 9, 2025 at 2:22 AM
    #1
  2. Tezzarrific Win User

    My microsoft account has been hacked (please read the full details before commenting). What to do now?

    thing is with microsoft, you cannot use the recovery form for an account with 2fa enabled, you will need to contact support directly as there is no online way of doing this, usually microsoft refuses to touch an account with 2fa on as even they cannot retrieve codes for the account.
  3. Georges C. Win User

    Cannot log into Xbox live because of two factor authentication. I have an old Xbox live account I am trying to sign into, however I cannot. Can I please have help?

    Hello again, when 2FA is not active you can recover your account by filling out the form or contacting support and carrying out a procedure with them, I just find it strange that they do not mention that when 2FA is active it is not possible to recover the account.
  4. The_Last_DJ Win User

    my microsfot acc got hacked (minecraft)

    Hello 6oody! I'm Kris and I'd be happy to help you with your question.

    Sorry to hear you got hacked, if you don't have 2FA on your account, you can use the recovery form to get your account back.

    https://account.live.com/acsr
  5. Falldreams Win User

    My microsoft account has been hacked (please read the full details before commenting). What to do now?

    thing is with microsoft, you cannot use the recovery form for an account with 2fa enabled, you will need to contact support directly as there is no online way of doing this, usually microsoft refuses to touch an account with 2fa on as even they cannot retrieve codes for the account.
    That is a stupid feature.
    Have not they thought that the hackers of the account can activate that aswell?
  6. Tezzarrific Win User

    Lost Xbox Account And Support Won't let me unlock it

    If you had 2FA enabled on the account and you changed phone number without updating the account then you can't use the recovery form due to 2FA and support cannot access the account without the code sent to your old number as they are unable to access that account and are not allowed by law.

    The account holder has a responsibility to update their information on the account when it changes.
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Account Hacked with 2FA support form unhelpful

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