Account Hacked — Primary Alias Changed and Recovery Ignored

Discus and support Account Hacked — Primary Alias Changed and Recovery Ignored in XBoX Accessibility to solve the problem; Hi, My Microsoft account was hacked. The attacker changed the primary alias. I submitted a full account recovery form and provided supporting... Discussion in 'XBoX Accessibility' started by Steve Rex_932, Apr 29, 2025 at 5:43 PM.

  1. Steve Rex_932
    Steve Rex_932 Guest

    Account Hacked — Primary Alias Changed and Recovery Ignored


    Hi,

    My Microsoft account was hacked. The attacker changed the primary alias. I submitted a full account recovery form and provided supporting documents, including the receipt from a Microsoft purchase and the email showing the alias change.

    Microsoft support said I would get a response in 5 days. It’s been longer, and I’ve received nothing. I am now locked out of my own account, and the recovery form says the email no longer exists.

    Please escalate this to an account recovery agent. I can verify any information needed.

    Thank you.

    Tags: Microsoft account, account recovery, hacked account, alias changed, no response, help, security, support, escalation

    :)
     
    Steve Rex_932, Apr 29, 2025 at 5:43 PM
    #1
  2. Emmanuel Santana Win User

    Account Hacked — Primary Alias Changed and Recovery Ignored

    Hello, and welcome to the Xbox Community! I just want to clarify that we're not able to directly assist with account or login issues, but we can offer troubleshooting help and guidance whenever possible.

    When you log in at this link: https://account.microsoft.com/, do you see the message "This account doesn't exist"?
  3. ShreemoyMondal Win User

    Account Hacked and Primary Alias is changed.

    Thanks but I already got into touch with some support agents and it's in into queue for the escalation process now. But yes your links did help to get help from Microsoft. Thank you very much. Now I am just hoping to get my account back
  4. ShreemoyMondal Win User

    Account Hacked and Primary Alias is changed.

    Nope, Microsoft doesn't care about it at all. They just showed me a big fat L and said: "hahaha no we can't do that because we are a multi-billion dollar company and we don't care about your problems so if you wanna play the game buy it again." So I bought the games anyway again. Thankfully, the minigames I played in Minecraft had a co-op with my friend who helped me get my previous items back. But almost all my friends are lost where I played the minigame because I ain't able to contact them
  5. Eletricdrum Win User

    Account Hacked and Primary Alias is changed.

  6. ShreemoyMondal Win User

    Account Hacked and Primary Alias is changed.

    HI,

    I tried to recover from the link you have mentioned but it says that the "account doesn't exist"
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Account Hacked — Primary Alias Changed and Recovery Ignored

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