account hacked but i made a new microsoft account

tongpay · May 20, 2022

It all started when I wanted to play Minecraft. I was logged out and when I tried to log in it showed me a different email on my Microsoft account so I went to Microsoft support and wanted to make a report but I've made a new Microsoft account with the email I used in the Microsoft account that got hacked, which I think I shouldn't have done, so idk what to put in the support if I should put my email or the email of the hacked account.

also, before, when I made my Microsoft account, it requires the birthdate, but I just put random stuff idk why. now, I need it to retrieve the hacked account but I forgot, is there a way I can recover it without it?

any support is appreciated, ty (also sorry if this is the wrong category to post)

:)

SimonBasnet

does your email changed to rambler.ru?

tongpay

Thanks, but what email do i use for the recovery? i made a new microsoft account with the same email as the email in my hacked account before it was changed and im afraid i might accidentally access the new microsoft account i made.

tongpay

oh yeah it was. were u also a victim?

Georges C.

Hello again, you should not have used the same email to create a new account, this can generate confusion when Microsoft investigates your request.

When we lose an account, in the form we write the email we are trying to recover and provide all the data they ask to help with the investigation.

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Tongpay, To recover your account that has been compromised, you need to follow the steps below, and fill out the account recovery form.

Recover your account

https://account.live.com/acsr

Help with the Microsoft account recovery form

https://support.microsoft.com/en-us/account-bil...

How to recover a hacked or compromised Microsoft account

https://support.microsoft.com/en-us/account-bil...

account hacked but i made a new microsoft account