Account hacked and my email doesn't exist

Oh sorry I don't check my email often and this was my last ditch effort in getting my account back and after I hadn't seen a reply for about 2 days I kinda gave up I'm able to chat now if your still willing to help me

1. Its a personal account

2. Last time I was able to sign in was about 4 months ago

3. Its a Gmail account

4. I've tried multiple different websites one being the Microsoft store and I've even tried the Xbox app (The account I'm trying to recover is my Xbox but its also my Microsoft)

Again I'm sorry for taking so long to respond

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully



Moderator

Microsoft Community

Hello FruitSN,

Thank you for sharing your concern here in Xbox Community Forum and we hope that all is well.

Based on the description, you are receiving an error when signing in the account that says, 'account does not exist'. Let us check every detail and determine what is causing the issue so that we can provide enough information related to your concern.

By the way, before we go any further, we would like to set your proper expectation that Microsoft accounts are fully managed and handled by an automated server and we don't have manual access to it because Microsoft really takes our security and privacy very seriously. The account recovery process is established by Microsoft to address specific account issue like what you are describing here.

Getting an error that says 'account does not exist' have a lot of possible reasons. It could be that the email account has been deleted due to inactivity or possibly you have forgotten the username or entered incorrect information like typos error. Let us check it through and we would like to ask few questions to help us isolate the issue further.

1. Are you using a personal account or work account?
   
2. When was the last time you were able to sign in your Microsoft account?
   
3. Can you tell us the email domain of the email account? Is it hotmail.com or outlook.com?
   
4. Which webpage did you sign in your account and receive the error message? Is it through account.microsoft.com or portal.office.com?
   

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

my account is hacked by a rambler.ru account and i think they changed my email, it says "That Microsoft account doesn't exist. Enter a different account or get a new one"

when I go to enter my email it says my email doesen't exist. They are holding my account for ransom

Do you know the person who hacked you?