Account Hacked and gamertag changed

Acura Milzy · Jan 18, 2015

My sons account was hacked. They changed his picture and his gamertag (added R.I.P. before his name)

Now I'm expected to pay to get this changed back? I've altered his password to one that is very secure but surely I don't have to pay to change his name back?

:)

FindingTugBoat0 · Jan 18, 2015

Need help! urgently

my xbox live account has been hacked

the person who hacked it changed the email adress my account is linked to and my accounts gamertag

the original email was [mod removed] and my gamertag was xKMx Flawed

they changed the gamertag to Chrissy n mark

Until-[xboxvenue] · Jan 18, 2015

Hacked account and Gamertag changed.

So a bit ago to my surprise someone hacked my account and changed my Gamertag, what’s uncool about it is that the GT was an original Gamertag. The name was just Until. But the guy hacked my account and changed my gamertag so he could steal my tag. But y’all
won’t do nothing even though I have so much proof the account / gamertag was indeed mine :/

davemcfly85 · Jan 18, 2015

sorry once a name is changed you would have to pay to change it back

RyanCook311

Hey Homedog, Unfortunately the only way to get your gamertag changed is if your account was hacked or the gamertag violates the Code of Conduct. If your account was hacked I would advise calling Xbox support first thing in the morning. If your account wasn't
hacked you still have the option to pay 800MSP to change it your self.

Squeeker Squadd

My account was hacked and i dont want this gamertag can u please give me another free change because somone hacked me

FoomBerry

You will need to call Xbox Phone Support and have them begin an unauthorized access case for your account.

HAZMAT RADIO

You'll need to secure your account first. For someone to have accesses your account they would have had to have known your exact email address and password to be able to sign into your account.

Maybe you were sharing your account with a friend and they did this?

You'll want to change the password on your account and check your security info on your account to see if anything has been added or changed here -
https://account.live.com/proofs/manage/basic

You might need to change the sign in email address of your account as well.

Review this article here -
https://support.xbox.com/en-US/my-account/security/compromised-account-solution

You can contact Xbox Support, they cannot change or revert anything on your account but you can see if they can send the issue up to their account specialists for review.

davemcfly85

sorry once a name is changed you would have to pay to change it back

Account Hacked and gamertag changed