account got hacked email change

Discus and support account got hacked email change in XBoX Accessibility to solve the problem; My Microsoft account has been hacked. The hacker changed the email and phone number associated with it. About a year ago, I couldn't recover it due to... Discussion in 'XBoX Accessibility' started by hong Wei1, Nov 19, 2023.

  1. hong Wei1
    hong Wei1 Guest

    account got hacked email change


    My Microsoft account has been hacked. The hacker changed the email and phone number associated with it. About a year ago, I couldn't recover it due to insufficient information. Recently, I discovered on my computer a token (login before the hack) and Minecraft purchase records (PIN code) associated with the compromised account. Will this be helpful for account recovery? (I can't use the Microsoft account recovery form because it requires an email or phone number, both of which have been changed.)

    :)
     
    hong Wei1, Nov 19, 2023
    #1
  2. Daniel Gill_354 Win User

    account got hacked email change

    Hi Hong W, my name is Daniel and I would be happy to help.

    I'm sorry to hear that someone stole your account. I know how frustrating it can be when this happens. Let's say that the only alternative you have at this moment is to send the account recovery form (Although 1 year has already passed and that complicates the process, therefore I can tell you that unfortunately I think it is not possible to recover the account, anyway you can try fill out the form again), I have also been through this situation and I can give you some recommendations:

    The first thing is to enter information that the account has, in case a phone number or card has been deleted, you should simply omit that information and not add it to the form. That said, you can enter the following link:

    https://account.live.com/acsr

    Please note that Support cannot help recover accounts, but in that case if you want to contact them and talk in a live chat for more detailed information, you can access the following link.

    Support: https://support.xbox.com/contact-us/

    Remember that this is a public forum of the Microsoft community where we are players like you who try to help/guide other players to find the solution to the problems they are experiencing, however we do not belong to Microsoft, this means that we do not have access to the accounts or information of other players.

    Let me know if you have any other questions or if this information was useful to you, remember that your answer is very important and I will be willing to continue helping you.

    Thank you for being so kind and I wish you good luck.

    Best regards,
    Daniel.
  3. hong Wei1 Win User

    account got hacked email change

    Hello, I tried contacting Xbox official support, but they said they mainly handle Xbox hardware and that I should reach out to the Microsoft Account Team. If using the account recovery form via email or mailbox is required (which has been tampered with by hackers, and I have no way of knowing),
    [​IMG]
  4. Daniel Gill_354 Win User

    account got hacked email change

    Exactly Hong W, as I mentioned before, support does not help with account recoveries, the only option is through the form.
  5. KindGryphon Win User

    How to restore my Microsoft Account without 2FA and backup emails?

    [mod removed]

    My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account.

    He deleted the original email of my account which is "*** Email address is removed for privacy ***" then somehow changed the account email to another one named
    "*** Email address is removed for privacy ***" (These info is shown in first image, check attachments).
    After doing so, he got raid of all my security stuff like verify phone number and email.He was clearly hacking my account. He literally deleted my original email of this account "*** Email address is removed for privacy ***", if he is not hacking this account, he has no need to do it...

    I really need help!
    "My Microsoft account got hacked. The hacker was baiting me to get him verification codes of changing the security info of my account, then got raid of my account."

    You didnt actually give him the verification codes did you? If so this would've been what allowed everything else that happened afterwards to occur.
  6. OpTic Tempurrs Win User

    My Original Account?

    My account just got hacked and the gtag was Xt Kharizma and this kid changed the email so i cant get it
Thema:

account got hacked email change

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