Account Error 801540FA and Credit Card problem

Good evening.

I'm having these 2 problems:

1. Error 801540FA; - I have this problem everytime I try either to download a free app like Netflix or download a free DLC like the one I need to play GTA V online.
   
2. Credit Card info couldn't be retrieved. - I'm having this problem when trying to enter in My Payment Method in my Xbox 360, in Configurations.
   

I'm Brazilian and my credit card is international. I buy stuff online in dollars all the time, so I guess that's not the problem.
I just checked and all my Credit Card informations are correct and I have credit in it.
I'm in 30 day free Gold sub.
I THINK the problem might be related to the fact that I changed my account's e-mail address last year.
Thanks in advance for any help!
Thiago Rocha Maia

:)

 

Credit card failed when you tried to purchase an item or add another credit card

Common Xbox LIVE Credit Card Error Codes:

You will see one of the following error codes whenever your payment option can't be authorized through your bank, or Xbox LIVE detects any suspicious activity, making it to prevent charges:

• 80190821
• 80190848
• 8004ad43
• 8058F041
• 80153410
• 8C010003
• 80190864

Here are some solutions you can try to resolve the problem

Solution 1: Check your billing address

Confirm that the billing address for your Xbox LIVE account is the same one used by your credit card company.

If the billing address is the same for your Xbox LIVE account and your credit card company, you can try this next solution

Solution 2: Contact your bank or financial institution

Here are the reasons why the Xbox LIVE purchase might have failed:

• Your credit card has not been activated
• You have insufficient funds in your credit card
• Your credit card does not accept online purchases or automatic billing
• The credit card company is blocking your credit card from being used

You should contact your bank or credit card company to confirm that the credit card is active, it has sufficient funds, and it is not being blocked for any reason.

If you have confirmed that all these are in order, try the following solution:

Solution 3: Try your purchase again later

Here are some of the reasons why the Xbox LIVE purchase might be blocked:

• Recent purchase attempts have been declined several times
• You are using the Xbox LIVE account or payment option from an incorrect location
• You may have a non-payment violation on your payment option, so it is being prevented from making new purchases

Whenever there are several purchase failures, it can prevent new transactions from being processed until after a certain period. You should wait and try again after 24-48 hours.

If the problem persists after you have waited 48 hours, try this next solution.

Solution 4: Remove your card and try again

If you receive error 80190864 while trying to purchase a new Xbox LIVE subscription, it means the payment option you are using has a billing decline violation against it, and you can no longer use it to sign up. If the credit card you are using has an unpaid balance for a previous subscription, you will be required to use a new credit card.

Solution 5: Use a prepaid Microsoft Points or Membership card if available

Another option is to buy a prepaid Microsoft Points card from a retail location and use it to make your Xbox LIVE purchases. Not all purchases allow for the use of Microsoft Points or prepaid options. Make sure that the purchase you want to make allows for the use of Microsoft points or prepaid cards.

 

Fable 3 Free for gold member !

My problem is:

- I get a free game.

- I don't pay by credit card!

- I got a bill with my credit card account???

Find the error

 

SYXUS, hello there. Have you tried phoning your bank and seeing if they are blocking xbox from retrieving the information?

I know some banks often block Microsoft from taking payments as they can flag up as a "un-known 3rd party" contact your bank and then try again.

If it fails again, simple post it here and someone will help.

Good luck sir,

 

Thanks for the response, JayDeh x

I don't think that would be the problem.

I had no problem buying from anywhere else.

Still, it's worth a try

I'll be back tomorrow with the answer for that!

 

Hello again, JayDeh x

I just called my bank. They told me they have no problem with Microsoft and my credit card should be working normally.

They told me they might have some problems with USD purchases, but Xbox Live here in Brazil charges in BRL and still I can't even access my payment method. It seems they can't reach my credit card information at all.

But thanks a lot for trying to solve my problem!

 

Okay, I tried to call sometimes and, by the third time, a man told me that the service is not working correctly since monday and that the problem is not with my account. However, as I said before I changed my account e-mail but when I log in on my xbox 360
on the upper left side where my Gamertag is shown, the e-mail that shows up is the old one, even thought everywhere else shows my new e-mail. Could that be a problem?

 

It can take up to a year for a new email to sync, I got hacked and was given a new email by MS that I still havent changed (and a 1200 Card to change my name back ) But i dont believe its an issue as far as billing goes. You might want to delete the option
altogether and put it back on your account. It MIGHT be linked to that old email, then you delete and add it back it gets put on the new one (?) Keep us updated.

 

I didn't know that DGYT. I registered my credit card after making the e-mail change. But thanks for coming forward with your experience.

I guess I'll just wait until the Xbox Live problem is solved and check again to see if that was the only problem or my account is really messed up! As soon as I get that answer, I'll post here!

 

No answer yet ?

I got the same problem, and i dont even have a credit card.

Always used prepaid cards for MS points.

I also changed my e-mail so i think thats the problem.

I just cant get it fixed.

 

Steveennn always remember to create your own thread so you can get the help required.

You're having the exact same issues as Syxus?

 

I'm having the same problem. I noticed that all exchanged the Microsoft account. Sera that if we delete the old account. Solucionara the problem?

I deleted my old account. Alias this marked the closure of her for the next day 11/8/2014

Is wait to see if it changes anything.

 

Hey, M4RC1US! Sorry to see you're having the same problem. Since this one is a bit old, if nothing changes for you, please do post up a new thread detailing what you're running into. That way we can get you the individual support that works best on the forums.