Account email doesn't exist anymore?

taylordecker · Sep 13, 2020

So i tried to get on to play xbox but when i turned it on my account was signed out which is weird cause it usually signs me in automatically. So i tried signing in, put in the email associated with the account, and it's telling me that the email doesn't
exist. I was playing last night so i don't see what the problem could possibly be. someone please help.

:)

carlosdc1

Okey I guess I will wait for some hours and try to sign in again

Rodrigo Oliver

Hi Fenrakk, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I truly am sorry to hear that.

Sadly, if you can't provide the necessary information, it won't be possible to recover the account.

Microsoft takes your security very seriously, and to protect customer privacy we can only help customers verify their account ownership through the online password recovery process.

If you remember any new details that might help with the recovery process, we encourage you to keep trying to recover your account using the online account recovery form.

You can find helpful tips on how to use the recover form on this link:

https://support.microsoft.com/accou...ery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

If your Microsoft account recovery request wasn't granted, you can keep trying as many times as you want, up to two times per day.

Source: https://support.xbox.com/help/account-profile/manage-account/lost-password-solution

I hope this helps!

Fl0ydPinkert0n

It's possibly an issue with Xbox Live. I can't say for sure though since they haven't made an announcement about any problems; however, I can tell you others are reporting the same issue at the moment in other topics.

For now, I'll suggest a hard reset. All you have to do is press and hold the power button until the console turns off (it should only take about 10 seconds). After that, just turn it back on and see if the issue has been fixed.

If not, then keep an eye on the Server Status site:

https://support.xbox.com/xbox-live-status

stwups

I actually just got back in from my xbox. Didn't do anything special either, just restarted my console and it signed me in as normal. So maybe this was just a big hiccup? It was also telling me that the email did not exist when I tried to get in here on
the website, so i had to make a new random one just to post this question. But now im going to try to get back into my main email on here i guess since its working on my xbox now. Hope yours sorts it self out as well!

carlosdc1

I have the same exact problem, today I played with my account but in the night when I tried to sign in with my account it said " it doesn't exist an account with these email" i don't know what to do , I'm going to talk to Xbox support, even I can't enter
my account in the app or in the web page

Account email doesn't exist anymore?