Account doesn't exist, please help

Discus and support Account doesn't exist, please help in XBoX Accessibility to solve the problem; I asked my stepson to delete my email from his Xbox as me and his mum are divorcing. But he's done something where I now can't log in, receive or send... Discussion in 'XBoX Accessibility' started by Dean Roberts1, Sep 27, 2023.

  1. Account doesn't exist, please help


    I asked my stepson to delete my email from his Xbox as me and his mum are divorcing. But he's done something where I now can't log in, receive or send emails. It says Account doesn't exist. Please help, I need to recover this

    :)
     
    Dean Roberts1, Sep 27, 2023
    #1
  2. isaiahcoffalot Win User

    Account doesn't exist, please help

    Sorry to hear about this. Try heading back to hotmail / outlook and taking the recovery steps. As above. The email and Xbox account were deleted. It may take some time for this to be resolved for you.
  3. Dean Roberts1 Win User

    Account doesn't exist, please help

    Yep tried that and it still says "Account doesn't exist" this is so frustrating, I've know idea what he's done, all my correspondence goes through that email

    Thank you for the reply
  4. Dean Roberts1 Win User

    Account doesn't exist, please help

    Yes it was a @hotmail.co.uk email which my stepson had connected to his Xbox. I asked his Mum, to tell him to just remove my email from his Xbox. In doing so, it looks like he's totally deleted my Email address 😞 Now Microsoft are saying my email doesn't exist, it did, so surely it's gotta be in the ether somewhere. It can't just disappear. Thank you for the reply
  5. KindGryphon Win User

    Account doesn't exist, please help

    I asked my stepson to delete my email from his Xbox as me and his mum are divorcing. But he's done something where I now can't log in, receive or send emails. It says Account doesn't exist. Please help, I need to recover this
    Was the email that was deleted a Microsoft email? I ask because per https://support.xbox.com/en-US/help...nt/change-email-sign-in-for-microsoft-account

    Warning When removing an email alias that’s connected to a Microsoft domain (such as @Outlook.com, @Live.com, or @Hotmail.com), that email is completely deleted from our systems and can’t be used to send or receive emails. It won’t be available for use again as an alias on another account. Microsoft doesn’t recycle email addresses, so it can’t be reclaimed at a future time.
  6. The_Last_DJ Win User

    Account doesn't exist, please help

    Hello Dean! I'm Kris and I'd be happy to help you with your question.

    Sorry to hear this has happened. Have you tried the recovery form as that might be your best way of getting it back. You can find it here. https://account.live.com/acsr
Thema:

Account doesn't exist, please help

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